Job Description

$15.46 HOURLY RATE + ($4.22-HOUR HEALTH AND WELFARE FRINGE FOR UP TO 40 HOURS WEEKLY)

Are you passionate about providing world-class customer service? Do you want to grow your career with one of the fastest growing companies in Omaha? APPLY NOW TO JOIN OUR TEAM!

We are currently seeking enthusiastic representatives to assist the Veteran’s Administration. Work in a rewarding environment with top-of-the-market compensation and excellent benefits.

Military experienced candidates are encouraged to apply.

JOB RESPONSIBILITIES

Ensure a memorable customer service experience by determining the caller’s needs and assisting them with their inquiries.

Specific duties for this role include:

• Conduct every transaction with a customer focused and courteous approach, that will ensure first call resolution and accuracy
• Document call activity into VA systems
• Maintain a working knowledge of applicable VA regulations as they relate to the CAEC notification requirements
• Maintain access for all client systems, as assigned
• Act as an effective team member
• Other duties as assigned
• SCHEDULES INCLUDE ONE WEEKEND DAY

WHAT WE OFFER

• Competitive compensation
• Bi-Weekly pay with direct deposit
• Paid on-the-job training
• Supportive and motivating staff to help you succeed
• Opportunities for advancement
• ABILITY TO WORK FROM HOME ONCE PERFORMANCE GOALS ARE MAINTAINED

JOB REQUIREMENTS

We are looking for CAEC Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Don’t worry if you don’t have the experience, we will teach you the skills needed for success.

Additional requirements for this role include:

• High School Diploma or GED required
• Preferred 1-2 years experience in customer service
• General office skills and knowledge of standard office equipment
• Working knowledge of general software such as Excel and Word
• Data entry and 10 key experience necessary
• Excellent verbal and written communication skills
• Personal traits of a high-level commitment, motivation, team orientation, professionalism, personal honesty and integrity, and a demonstration of placing others in a place of high value
• Initially day shift only, however an opportunity may come about for night and weekends with shift differential pay

BENEFITS

• Medical, Dental, Vision, Pet Insurance
• Hospital and Accidental Supplemental Insurance
• Short/Long Term Disability
• Life Insurance
• Telehealth
• 401K (with employer matching contributions)
• Paid Time Off
• Paid Sick Time
• 10 Paid Holidays

About Principle Choice Solutions, LLC:

Principle Choice Solutions, LLC (PCS) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business office support services to healthcare organizations across the country. Our company was built on the sincere desire to provide our associates with a work environment that fosters a healthy work-life balance while providing our clients with a competitive edge, all without sacrificing our values or high standards. Principle Choice is different. We listen. We work hard. We are transparent. We treat every client and associate as a partner and we measure our success by the value we bring in every project.

Mission: We provide value-based solutions to help clients navigate rapidly changing environments. We achieve this by recruiting, developing, and retaining a team of ethically-based leaders with exceptional ability, character, and dedication in an environment that rewards steadfast focus on the individual success of each client.

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