Job Description

WHAT IS PRINTWITHME?

PrintWithMe is the first network of wireless printer kiosks in the United States, with printers in convenient locations like apartment buildings, coffee shops, co-working spaces and more. Operating in 50 states, PrintWithMe makes it simple for anyone to print securely and reliably from any digital device, in just a few clicks. Predictive analytics also makes the printer amenity simple for businesses, as all paper and toner management is automated.

PrintWithMe is a fast-growing team of industry experts, innovators and creators passionate about making printing convenient for everyone.

WHAT WILL YOU DO AT PRINTWITHME?

PrintWithMe is seeking a full-time Customer Service Representative that will work from home in a remote role to join its Operations department. In this role, you will be responsible for the important work of ensuring our users and clients have a positive experience with every order. The ideal candidate has prior experience in a customer service role. This position reports to our Director of Operations and is a remote/work from home role that can sit anywhere in the United States.

RESPONSIBILITIES:

• Provide courteous, helpful service to our end-users
• Respond to help tickets promptly via email, chat, and phone
• Document activities in our ticketing system
• Collaborate with other members of operations and customer success teams to escalate issues where appropriate

SHIFT SCHEDULE:

• 8:00am-5:00pm Mountain Time
• Shifts will be scheduled on both weekdays and weekends

WHO ARE YOU? Our ideal Customer Service Representative operates with excellence, and as such, qualified candidates will possess:

• Minimum of 3+ years of customer-service-related experience
• Strong written and verbal communication skills
• A deeply ingrained sense of timeliness and urgency to resolve problems, the right way
• High standards for excellence as well as strict adherence to policies, procedures, and schedules

BENEFITS + PERKS

By working at PrintWithMe, you’ll have a front-row seat at an early stage small business that is driving innovation in a consumer industry, as well as a chance to make a real impact on PrintWithMe’s business.

Plus, PrintWithMe offers a fast-paced, supportive and diverse culture. Benefits include subsidized health, dental and vision plans, regular team outings, a regular remote work privilege, and a whole lot more.

Exciting challenges lie ahead. Join us. Let’s get to work! PrintWithMe firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.

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