Benefits:
401(k) matching
Company car
Competitive salary
Dental insurance
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Vision insurance
We have an exciting opportunity as a Priority Responder to join our growing emergency restoration team.
The Priority Responder works independently to respond quickly to disaster recovery and restoration opportunities within our assigned franchise territory area.
Job Summary
The Priority Responder works to help generate revenue opportunities by meeting directly with property owners following a water damage, fire, mold, or bio situation event. The Priority Responder is our first face-to-face contact with our customer and must be professional, confident, empathic, and reassuring in order to build a and trusting relationship with the customer. The Priority Responder would also collaborate with our marketing team to participate as needed in community awareness events and programs in promotion of the brand. The hours would generally be 7:30am-5pm M-F; however, on occasion they would need to be available 24/7 during severe weather periods (3-4 times per year) and to also to serve on the on-call rotation team once training is completed. This would generally be 3-4 days every 8-10 weeks. There are additional bonuses paid to be on-call. This position would report to the Director of Business Development.
Core Competencies
The Priority Responder must possess strong interpersonal skills and be able to build immediate rapport and confidence with the customer. This person must also be comfortable entering highly charged and potentially stressful or sometimes emotional situations. Proven ability to ask for the business and provide quality customer service. The Priority Responder's primary responsibilities are to be professional, compassionate, courteous, positive, knowledgeable, and confident. Effective Priority Responder’s must also possess a working knowledge and an understanding of emergency restoration services and be comfortable learning new technology. The ability to problem-solve, multi-task, work under pressure, and a combination of professionalism and selling skills are also necessary for success.
Duties:
Be familiar with the business geographic territory
Responsible for educating customers on emergency response services
Communicate our many services to the affected property owner
Establish and maintain positive professional relationships in the local community
On-call availability 24/7 to include weekends and holidays as needed or required
Ability and willingness to sell our services - SECURE THE JOB
Assist and collaborate as needed with our marketing team
Achieve and remain current in required safety and/or emergency response certifications
Be a solid brand ambassador for the business.
Skills and Qualifications:
At least 1 year of experience REQUIRED in any of the following or combination thereof:
Insurance Adjusting, Fire or Water Restoration, Military, Fire Service, EMS, Police, 911 Dispatching, or Governmental Emergency Response Agency.
Benefits:
Competitive Salary (based on experience) & bonus incentives
Uniforms & Branded Apparel
Take home Company Vehicle (if living less than 2o miles from the office) along with fuel card
9 Paid Holidays (eligible after 90 days)
Birthday Off (or 1 day during birthday month)
2 Personal Days (eligible after 90 days)
2 Week Paid Vacation (eligible after 3 months)
401k w/match (eligible after 1 year)
Healthcare Insurance - Medical, Dental, and Vision options (eligible after 90 days)
Office Location: New Albany, IN
SERVPRO® is an equal opportunity employer and never discriminates based on race, age, ethnicity, sexual orientation, ability, veteran status or gender.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.