Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job Title: | Priority Responder Pay: $18-22 per hour

Summary:

The Priority Responder provides immediate response and services to customers during emergency situations, such as water, fire, mold and storm damage. This role requires quick decision making, excellent communication skills and the ability to work under pressure.

Primary Responsibilities:

Emergency Response: Arrive on-site quickly to assess damage and prepare for the start of mitigation.

Customer Interaction: Communicate with customers to understand their needs and provide reassurance.

Damage Assessment: Conduct a thorough inspection of the affected area to determine the extent of the damage.

Coordination: Coordinate with other team members to ensure a seamless response.

Documentation: Accurately document all aspects of the damage and the restoration process through written documentation and photos.

Communication: Communicate next steps needed to appropriate team members within process.

Safety Compliance: Ensure all safety protocols are followed to protect both workers and customers. Other tasks/duties as required by employer.

Education and Experience Requirements:

High School Diploma/GED required, associate or bachelor's degree strongly preferred.

Industry certifications strongly preferred.

Strong interpersonal and analytical skills.

Effective written and oral communication skills

Experience in cleaning, restoration, or construction preferred.

Physical and Work Environment Requirements:

This is a fast-paced position occasionally working in an office environment; however, frequent field visits will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.

While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Normal Working Hours, Additional Working Hours and Travel Requirements:

This is a full-time position working 7:00 a.m. – 5:00 p.m., Monday – Friday, 45 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.