Job Description

JOB SUMMARY:

This position can be located anywhere in the United States and a Work From Home on a permanent basis is supported.

PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs) to deliver world-class HR, benefits and payroll to small and medium-sized businesses.

This position is part of the team that builds and integrates technology from PrismHR's CRM platform ClientSpace. ClientSpace technology extends the PrismHR Platform so it now helps HROs optimize business processes and increase productivity for overall service efficiency, sales and pricing, implementation, risk management and HR.

You will be responsible for helping clients realize maximum value from their ClientSpace solution. This position plays a key role in guiding customers through successful implementations by providing industry expertise and product best practice guidance. Knowledge of PEO/ASO/Benefits/Payroll background is preferred.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Assist Senior Product Consultants or Principals in gathering a deep understanding of customer processes in the PEO/ASO fields

• Provide best practice guidance to customers as how to best implement ClientSpace

• Manage customer expectations and internal timelines

• Responsible for maintaining all documentation and detailed notes related to the client project

• Communicating proactively and regularly with management regarding project status

• Provide escalated support for Staff Consultants

SKILLS AND EXPERIENCE:

• Bachelor’s Degree in business, computer science, or an equivalent combination of education and experience is preferred

• Exceptional client engagement skills are essential

• Experience working in SaaS software within the HR Service Provider Market is preferred

• Ability to understand and solve complex problems

• Excellent verbal/written communication skills

• Ability to prioritize and handle multiple tasks and projects concurrently

• Strong presentation skills

• Experience defining and documenting workflows and processes

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

PRISMHR IS AN EO/AA/VEV/DISABLED EMPLOYER DIVERSITY CANDIDATES ARE ENCOURAGED TO APPLY

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