Job Description

LOAN PROTECTOR INSURANCE SERVICES HAS JOINED PROCTOR FINANCIAL, A SUBSIDIARY OF BROWN & BROWN INSURANCE. BROWN AND BROWN IS A PUBLICLY-TRADED COMPANY WITH MORE THAN 10,000 TEAMMATES IN OVER 300 LOCATIONS.

We are looking for a REMOTE Bilingual Customer Service Representative! THIS IS A HOME BASED, REMOTE ROLE. PRIOR NOTICE WILL BE GIVEN SHOULD WE REQUIRE YOU TO COME TO THE OFFICE IN PERSON FOR ANY REASON.

Loan Protector Insurance Services and Proctor Financial recently joined forces, and there has never been a better time to join our rapidly growing organization! We are a leading provider of lender-placed insurance to 1,500 clients nationwide with over 45 years of industry expertise. Proctor supports and services insurance products for its clients at operational centers in Solon, Ohio, Troy, Michigan, and Daytona Beach, Florida. Through multiple locations, we are able to reward teammates for their hard work and dedication by offering career advancement opportunities.

• Proctor Financial will conduct phone screens and Skype interviews in lieu of face-to-face interviews as part of our recruiting process. The safety of our teammates and candidates is our top priority.
• Our organization is counter-cyclical and tends to do even better in a down economy. Our services are still required, and we become even busier during a down economy. Because of that, Proctor Financial is a great choice for candidates looking for a stable opportunity.

We offer paid training for all positions. Our benefits package includes medical, dental, vision, life insurance, tuition reimbursement, 401K with a generous employer match and a supportive work-life balance.

The schedule for the Bilingual Call Center Representative role is MONDAY THROUGH FRIDAY, 10AM TO 7PM. NO WEEKENDS OR HOLIDAYS!

JOB SUMMARY:

The BILINGUAL CALL CENTER REPRESENTATIVE is responsible for handling inbound and outbound customer service calls and emails dealing with inquiries, questions and complaints. Bilingual Customer Service Specialists troubleshoot problems and provide information in a professional manner. This is an entry-level position working under direct supervision of a Coach and Supervisor.

ESSENTIAL FUNCTIONS:

• Interact with customers and insurance agents to request or provide insurance documents, proof of insurance, collect payment information and conduct follow-up
• Answer calls professionally in a fast-paced Call Center atmosphere
• Research required information using available resources and systems
• Provide customers with product and service information
• Maintain thorough knowledge of Loan Protector’s products and services
• Process “RUSH” payments, insurance documents and claims
• Identify and immediately service or escalate high-priority issues – prioritize and take initiative
• Perform follow up customer calls when necessary
• Document call logs and resolve call center work orders

EDUCATION AND/OR EXPERIENCE

• High school diploma required. Some college preferred.
• Experience in a customer service or call center environment preferred
• Insurance knowledge/experience a plus

KNOWLEDGE, SKILLS AND COMPETENCIES:

• BILINGUAL- SPANISH/ENGLISH IS REQUIRED!
• MS Office Suite.
• Excellent verbal and written communication skills.
• Adaptable and able to get things done under pressure with tight timelines.
• Customer service aptitude with excellent listening, analysis and problem-solving skills.
• Strong attention to detail, ability to work and excel in a team environment.
• Ability to work in a fast-paced, often-changing environment.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; reach with hands and arms; bend and perform manual tasks.
• The employee will be required to communicate verbally and by phone.
• Visual acuity is required including color, depth perception, and field of vision.
• The employee must occasionally lift and/or move up to 15 pounds.

WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employee may be directed to perform job-related tasks other than those specifically present in this description.

EQUAL OPPORTUNITY STATEMENT:

Proctor Financial, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

This job description in no way states or implies that these are the only duties to be performed by an employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.

Job Type: Full-time

Pay: From $15.50 per hour

Company Description

For more than 40 years, Proctor Financial Inc. (a wholly owned subsidiary of Brown & Brown Inc., which is among the ten largest insurance intermediaries) has been a leading provider of lender-placed insurance and insurance tracking services to the mortgage servicing industry. Through our unmatched technology, expertise and customer service, we offer clients the ultimate defense against risk and safeguard their interests. Our ongoing investment in technology and product improvement means we’re able to meet the unique needs of every client, regardless of the current market environment. Our team has spent over one million hours serving the mortgage industry, instilling confidence in our clients that we can get the job done. https://proctorlp.com/