Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

The Product Development Coordinator/ Customer Service Agent performs various projects duties supporting the document issuing processes. This includes creating Bill of Materials (BOM) in the system, updating formulations, Batch Production Record, Record Retention and Maintenance and Production Efficiency. It’s responsible for providing product and service information, taking incoming calls from customers and transmitting necessary information to various Departments within the Company. In resolving product and service issues which implies effective communication between all parties involved.

DUTIES & RESPONSIBILITIES:

The following responsibilities would characterize the requirements of this position. Must possess the skills necessary to perform the majority of the listed functions:

1. The Product Development Coordinator/Customer Agent performs various projects and duties supporting the document issuing processes

2. Monitor production cycle time and overall production processes to improve inventory and supply chain

3. Monitor quality issues, make schedules, and conduct root cause analysis for adjustments in production

4. Maintain efficient communication channels with customer Service, Production and Warehouse teams

5. Data entry and Creating BOM in system per work order, based on FPS

6. Process Batch Production Record, Review Production worksheets for accuracy and consistency against SFP prior to production

7. Maintain project evaluation files and reports that reflect the step-by-step process in projects

8. Document all new and revised product label proofs, and route them through R&D and Quality for final approval

9. Maintain final product change records in the Bill of Material and Production Record

10. Data entry and Creating Bill of Materials (BOM) in system per work order, based on Finished Product Specification (FPS)

11. Process Batch Production Record, Review Production worksheets for accuracy and consistency against Supplement Facts Panel (SFP) prior to production

12. Maintain project evaluation files and reports that reflect the step-by-step process in projects

13. Maintain final product change records in the Bill of Material and Production Record

14. Identify and assess customers’ needs to achieve customer satisfaction and act as liaison between customers and internal departments by forwarding questions and answers

15. Build sustainable relationships of trust through open and interactive communication

16. Understand how 4Excelsior completes orders from receipt of an order through to the shipment to the customer to be an effective part of the customer service team

17. Request packing lists, providing packing list/BOLs to warehouse

18. Ship retains samples to the appropriate people/department in a timely manner and keep log of quantities for invoicing

19. Follow SOPs while being flexible and adapting to requests and assignments from upper management

20. Other duties as assigned

REQUIREMENTS:

Competencies

1. Bachelor’s or equivalent experience in a business-related field

2. Good written and verbal communication skills

3. Good organizational skills with a strong attention to detail

4. Ability to multi-task and prioritize responsibilities

5. Strong documentation practices and recording keeping skills

6. Ability to work both independently and in a team environment

7. Ability to maintain high level of confidentiality

8. Ability to work under pressure of deadlines

ADDITIONAL REQUIREMENTS:

9. Working knowledge of general computer operations and concepts

10. Advances knowledge in Microsoft excel; able to create spreadsheets and advanced formulas

11. Working knowledge of Microsoft Outlook, Word and Power Point

12. Preferred knowledge of ERP or other Manufacturing Inventory Software

13. Ability to type 40 wpm

14. Ability to sit for extended hours

15. Ability to view a computer screen and type for extended hours

16. Other physical requirements include moderate standing and occasional, squatting, bending and twisting

17. Ability to work some overtime as business needs require