Job Description

ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done across the enterprise. We are the fastest-growing enterprise cloud software company at our scale and the #3 best place to work (Glassdoor) in the world. For us, this is just the start. We are leveraging the unlimited potential of our platform across every industry, geography, solution, and persona to consistently deliver product and platform experiences our customers love.

Seeking an inquisitive and strategic operations manager to join the central Product & Experience Strategic Operations team to drive strategic priorities and operational excellence across the Product organization This person will develop a deep strategic understanding of ServiceNow’s business across its full product suite, enjoy rare visibility across our full portfolio, and be highly visible to management across the company. This role is highly collaborative, providing an opportunity to become a key business partner, and establishing strong relationships with a broad set of senior managers across ServiceNow.

What you get to do in this role:

You will be an integral team member embedded within a team focused on a single business unit or central organization. Gain exposure to senior staff within a product business unit or across various workflows. Structure complex problems, develop hypotheses, utilize data, and provide high-quality recommendations through both written and oral communication. Model business initiatives by leveraging key metrics such as revenue, customer engagement, costs, investments, industry trends, and roadmaps. Assist in running operational cadences, such as Quarterly Product Reviews and Annual Planning, while supporting alignment between business units and all stakeholders, including C-level executives and other functions. Manage initiatives that promote growth and operational excellence across the portfolio, collaborating with stakeholders. Work closely with cross-functional teams—such as Product, Sales, Finance, and Marketing—to identify opportunities, enhance productivity, and accelerate execution. Program manage cross-functional initiatives and programs, coordinating day-to-day activities, identifying risks, and hosting regular update meetings. Support initiatives that drive growth and operational excellence for the portfolio in partnership with stakeholders.

Qualifications

To be successful in this role you have/be:

• At least 4 years of experience pre-MBA or 1 post-MBA with some experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar) \
• Effective communicator both verbally and in writing; comfortable in business and technical discussions
• Track record of guiding cross-functional projects, building trusting relationships, and influencing others
• Collaborative team player who is also an a profound thinker
• Self-starter who thrives and can multitask in fast-paced, often ambiguous environments
• Expertise and/or strong interest in the enterprise software/ SaaS industry

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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