Job Description

Job Summary

The Technical Product Specialist (TPS) role at Veolia WTS’s Sievers Analytical Instruments (AI) focuses on developing expert level technical product knowledge in order to drive an excellent customer experience through advanced technical support, training of service personnel internally and externally, and being actively involved in new product development/introduction (NPI) processes. Most of AI’s technology is made in and distributed from its headquarters in Boulder, CO. The TPS is part of the aftermarket group within AI and interfaces with many different parts of the business to gain and maintain expert level product knowledge, including but not limited to product management, commercial sales, technology (hardware and software), field service, and factory service teams. Veolia and AI have global presence with facilities in many countries including Hungary and Singapore, and its products are sold and serviced directly and indirectly by independent sales/service providers. This requires interfacing with people both internally and externally that represent a broad range of product knowledge, time zones, and cultural backgrounds.

This position is being offered as a hybrid position, requiring 3 days in the office per week. Many of the initiatives and their representatives are at the main office and the TPS must be available in-person for contributions to and leadership of these initiatives.

This role focuses on current and future bio-detection products, including AI’s revolutionary endotoxin analyzer, Eclipse, and bioburden analyzer, Soleil.

The role will report directly to the Technical Product Specialist Manager (TPSM).

Key Characteristics:

• The candidate will be continuously interfacing with members of the specialist team, TPSM, leaders in the aftermarket group, and with teams across the organization, so the desire and ability to work cross functionally within the business to drive projects and business initiatives is key.
• A strong customer focus is required to deliver on our goal of service and support excellence. This includes contributing directly to the customer and also indirectly in the collaboration, training, and support of service personnel globally.
• A deep interest in understanding the mechanics and theory of how analytical instruments work is critical. This includes a desire to understand fluidic, mechanical, and electronic systems on a technical level.

Duties & Responsibilities:

• Contribute to training by developing content that captures advanced troubleshooting and applications knowledge.
  • Training field service engineers, specialists, and third parties, domestically and globally.
  • Creating supplement training materials to meet the needs of service personnel.
    • Video content, presentations, virtual training sessions, and documentation.
  • Routinely engage with service teams to anticipate service needs and/or knowledge gaps.
    • Traveling with service personnel.
    • Participating in and contributing to service meetings.
• Create and maintain service manuals that are distributed to internal and external service personnel.
• Participate in and contribute to various meetings hosted by different departments to obtain and maintain expert level knowledge of assigned products and services.
• Actively manage advanced technical or customer service cases escalated by service teams.
  • Work directly with service personnel or with the end user to resolve quality, service, or customer relations issues.
    • This may require phone/remote support or on-site support, traveling to customer sites.
• Support the launch of new products by being actively involved with the NPI process.
  • Provide technical input during early design phases.
  • Communicate information across the service organization as it relates to impacts to their job function.
  • Participate in the testing of procedures.
  • Conduct installations and validations for early instrument installs to build product knowledge, training, and service manual content.

Qualifications

Knowledge, Skills & Abilities:

• The candidate must have knowledge of microbiology lab best practices, including safe work practices and aseptic technique.
• Knowledge of microbiological testing techniques and relevant theories and concepts.
• Must be able to proactively work cross-functionally to obtain the necessary technical information to support the job function and proper dissemination of information across the organization.
• Ability to adapt communication of technical information to meet the training needs of diverse audiences of different cultural backgrounds, levels of experience, and levels of education.
• Time management and the ability to shift priorities is a must in order to adequately address quality issues and customer concerns.
• Verbal communication and training skills are required to deliver effective training and presentations across the organization, to partners, and customers.
• Computer skills including the use of word processing, spreadsheets, and cloud based customer records management software.
• Project leadership skills required to effectively lead given projects through to completion.
• Comfortability and understanding of hand tools and diagnostic devices such as multimeters and temperature verification devices.
• Ability to disassemble and reassemble instruments and document the process.

Education & Experience

Required:

• 4 year degree in natural or life sciences, such as Biology, Microbiology, or Chemistry.
• 3 years of experience working in a microbiology environment using aseptic technique.
• 1 to 2 years of experience working with the use and maintenance of analytical instrumentation.
• Experience with cGMP documentation and work in regulated industries.

Preferred:

• 1 to 2 years working directly with customers/end users in a customer facing environment.
• Experience using and maintaining Eclipse and/or Soleil instrumentation.

Additional Information

Why You’ll Love Working Here!

• In diversity lies strength - We strive to be a workplace that is inclusive and empowers people to contribute their best
• Recognition and rewards for your hard work and achievements
• Opportunity for new challenges - We are growing and love to promote from within
• An excellent leadership team and a collaborative culture that values innovation
• At all levels of the organization, we recognize talent and want to help you build your sustainable career!

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:

• Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $85,000 - 105,000 annually
• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

This position is expected to stay open until March 1, 2025. Please submit your application by the above date, to ensure consideration.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due.

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.