About Cariina

Cariina is a leading software platform revolutionizing operations within school districts. We believe that academic success begins with achieving operational excellence, and our platform empowers schools to streamline processes and procedures with ease. As a fast-growing Series A company, we're on a mission to transform education through innovation and efficiency. Join us in shaping the future of organizational excellence for schools!

About The Internship

As a Product Success Intern, you will play a crucial role in supporting our mission to provide exceptional customer experiences. This in-office, paid internship offers a unique opportunity to gain hands-on experience in the rapidly evolving field of educational technology while contributing to the success of our clients. This role involves a combination of customer support, relationship management, and project coordination.

Responsibilities:

User Support:

• Provide timely and effective responses to user inquiries through various communication channels (email, chat, phone).
• Troubleshoot and resolve user issues, escalating more complex problems to the appropriate teams.

Customer Relationship Management:

• Build and maintain positive relationships with users to understand their needs and challenges.
• Gather feedback and insights from users to share with the product and development teams for continuous improvement.

Data Analysis and Reporting:

• Collect and analyze user data to identify trends and areas for improvement.
• Prepare regular reports on customer satisfaction, usage patterns, and support metrics.

Collaboration:

• Collaborate with team members on special projects and initiatives aimed at enhancing both product and customer success in the platform.

Qualifications:

• Current enrollment in or recent graduation from a relevant degree program (e.g., Business, Education, Communications, etc.).
• Strong communication skills, both written and verbal.
• Passion for education and technology.
• Excellent problem-solving and critical-thinking skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Duration:

This is a paid internship position that will last at least 10 weeks with the possibility of extension or conversion to a full-time role based on performance and business needs. Preferable start time is early May.

Additional Information:

This position is fully in-person and based out of Boston.