Job Title - Product Support Analyst
Duration - Full Time/Long Term
Work Location- Austin , Tx
Position Summary:
We are Seeking a dedicated Product Support Analyst to provide first-line support for CRM and Help Desk systems, troubleshoot issues, and ensure smooth software operations. Responsible for developing and delivering training programs for users at all levels, coordinating activities with stakeholders, and contributing to knowledge base articles. Monitors and resolves support incidents, performs User Acceptance Testing (UAT), and ensures timely updates to issues and enhancement requests. Must have experience with Atlassian Jira (Service Desk and Software), Zendesk, MS Modern Requirements, and end-user software testing, with a preferred working knowledge of Jira Software. This role reports to the CRM Director and operates with significant autonomy and judgment.
**PRINCIPAL DUTIES AND RESPONSIBILITIES (May perform any or all of the following):
(Minimum 8 Years of experience is required)**
Required :
****Using Atlassian Jira Products (Service Desk and Software)
End User Testing of software releases
Using Zendesk Help Desk
Using MS Modern Requirements
Preferred: a working knowledge of Jira Software product
ABOUT ISHIR **
**ISHIR is a digital innovation and enterprise AI services provider. We work with startups and enterprises to shape the future through accelerated innovation, deep technical expertise, access to global digital talent and a passion for complex problem-solving. With our help, our clients overcome their most difficult digital challenges leveraging AI.
We are not just consultants, we are partners in our clients' success, assisting them with re(gaining) competitive edge by identifying opportunities for differentiation, industry disruption, scalable innovation, and go-to-market strategies that deliver successful outcomes.
At ISHIR, we help bold businesses accelerate innovation through Talent, Speed-to-Market, and AI. We help make an impact by solving real problems using innovation, improved customer experiences and the right technologies.
As an ISHIR employee, you will get the advanced training you need to be successful, and the opportunity to apply it. You must be passionate about technology, crave responsibility, and be eager to apply your knowledge to real business solutions for our startup and enterprise customers. These are the qualities of a person destined for success at ISHIR.
ISHIR attracts a special type of individual—someone who is proactive, thrives on challenges, feeds off success, and looks at moving targets not as obstacles but as opportunities. ISHIR is an exciting place to work. It is imbued with an entrepreneurial spirit and promotes self-reliance, open communication, and collaboration.