Product Support Technician

Glyph Technologies

Product Support Technician

Cortland, NY
Full Time
Paid
  • Responsibilities

    The Glyph Product Support Technician independently executes and/or oversees repairs to product returned for warranty service, handles product issues, recovering client data, shipping, and receiving of RMAs and any other duties as requested by management and/or required to maintain operation of the Glyph Service Department.

    PRODUCT SUPPORT TECHNICIAN PRIMARY RESPONSIBILIITIES

    • Troubleshoot and repair product returned via RMA.

    • Recover/restore client data.

    • Interact with Engineering and Product Development as requested, reporting on recurring product issues.

    • Recommend new or revised service policies and procedures regarding handling warranty and non-warranty service matters.

    KNOWLEDGE AND SKILL REQUIREMENTS

    • Experience with audio recording and film editing environments (content creation applications, Pro Tools, Logic, Final Cut, Media Composer, proficiency in audio, video, and photography workflows) a major plus!

    • The ability to write code for data recovery and understanding Linux are both a major plus!

    • Familiar with Mac OS as well as Windows PC (Linux a plus!). IT experience a major plus.

    • Detail-oriented and ability to follow guidelines and instructions.

    • Ability to multi-task and work with minimum supervision.

    • Problem solving skills as well as an ability to prioritize work demands.

    • Two years of college or equivalent post-high school computer education.

    • Identifies opportunities and implements actions to continually reduce wasted time, money, and resources from assigned tasks.

    • The ideal candidate must also have technical expertise in fixing and repairing computers and external hard drives. Versed in both Windows and Mac (Linux is a plus plus!).