Qualifications

High school or equivalent

Associates Degree or Bachelor Degree (Preferred)

Customer Service Experience

Must have 3 years Project Management Experience

Home Improvement or Flooring Sales/Installation Experience: 3 years (Preferred)

Full Job Description

Who We Are:

We are a locally owned, residential flooring company that sells and installs a variety of flooring materials ranging from carpet, tile, hardwood and vinyl flooring. We work very hard to ensure that we are providing the best possible flooring experience for our customers throughout the Orlando area and beyond. We are a small business made up of individuals who take pride in what they do and want what is best for our customers.

Job Summary:

The FCI Production Manager is responsible for delivering the installation of a project to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably. The Production Manager is a role that revolves around a high level of customer service, communication, problem solving, and organization along with some technical responsibilities. An eye for detail is the key to making sure that each project looks great before being revealed to the end user. The ideal candidate will be self-sufficient and will accept ownership of the role.

The Role

• Familiarize yourself with the details of each project

• Ensure that all product needed for job is ordered accurately

• Consistently monitor deliveries to ensure materials arrive on time

• Communicate with customers and installers to coordinate installation dates

• Set proper expectations with customers regarding the installation process and how it will affect their daily lives and the condition of their home during installation

• Provide daily updates to the customer regarding the details of the installation

• Complete job site visits daily for all projects to check in with installers and customers

• Confirm scope of work and compensation with installers prior to start of job

• Deliver on expectations contracted in the sales process

• Walk the customer through job at completion and collect final payment

• Solve problems as they arise

• Resolve any customer complaints with urgency

• Assist installation crews with whatever is necessary to finish projects and ensure a clean jobsite

-Find new installations crews as needed

Other Duties

• Assist in ensuring accurate invoicing for each project

• Work Home Show booths or Events as needed which includes weekend hours

• Carry out small installations or repairs – this often involves transitions and moldings (training available)

• Lifting up to 80 lbs. on occasion

• Work with hand tools and power tools alike along with paints, stains, and finishes

• Keep warehouse and company vehicles organized and presentable

• Be available to attend training seminars as needed

• Continually educate yourself on new flooring types and installation methods

• Work weekly and monthly to hit produced sales goals

• Make decisions and act in accordance with FCI’s core values and mission

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.