Professional Services Lead CUAS

Provision People

Professional Services Lead CUAS

West Mclean, VA
Full Time
Paid
  • Responsibilities

    Summary: 

    Our award-winning client is seeking a Professional Services Lead CUAS to join their team. The Professional Services Lead will play a critical role in ensuring customer satisfaction and success by providing exceptional technical support, project management, and training services for our CUAS products. This individual will serve as a trusted advisor to our customers, addressing their needs proactively and resolving issues efficiently.

    Responsibilities: 

    • Drive customer satisfaction by delivering high-quality technical support, training, and field operations.
    • Oversee project execution, contract deliveries, and operational performance.
    • Manage support and maintenance renewals, collaborating with customers and sales teams.
    • Provide technical expertise during the sales process and promote our CUAS product.
    • Participate in technical activities and processes with customers.
    • Serve as the customer's trusted advisor for all operational and technical aspects.
    • Respond promptly to customer issues and lead technical troubleshooting.
    • Deliver local customer training sessions and product demonstrations.

    Required Qualifications: 

    • Proven experience as a post-sales/professional services lead, with a background in project management and technical support for technology products and solutions.
    • Experience in technical customer support organizations and managing project delivery.
    • Positive, proactive attitude and ability to adapt to change.
    • Willingness to travel up to 50% within the United States.
    • Flexibility to respond to customer calls outside of regular working hours.
    • PMP certification or equivalent is preferred.
    • Expertise in multidisciplinary systems (software and hardware).
    • Familiarity with RF systems and networking & telecommunications.
    • Knowledge of protocols (HTTP/HTTPS, SSH, ICMP, TCP/UDP) is desired.