Job Description

We are looking for a professional highly motivated individual interested in growth to join our management track in our beautiful Henderson NV call center. (THIS POSITION WILL BE REMOTELY YOU MUST HAVE A WORKING COMPUTER AND INTERNET AT HOME)

THE FIRST TWO WEEKS OF TRAINING WILL BE IN HOUSE AT OUR HENDERSON, NV CALL CENTER​

The position is focused on providing phone support for our clients involved in the settlement process answering any general inquiries, addressing problems and/or concerns. A typical day consists of making and answering inbound and outbound calls, emails and online requests for information, as well as maintaining a rapport with our client base, internal and external.

KEY RESPONSIBILITIES:

• Provide assistance by telephone to customers and business partners concerning product deliveries, returns, and exchanges
• Diagnose, assess, and resolve problems or issues in a timely manner; communicate with customers when necessary to advise shipment delays and/or share information necessary to process orders
• Provide excellent customer service at all times; handle customer complaints and concerns in a professional manner, and obtain customer feedback
• Complete forms and determine necessary changes for service requested; process changes or cancellations to delivery orders
• Assist in initiating orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.)
• Resolve customer inquiries/complaints with limited escalation to team leaders
• Document client discussions clearly and concisely
• Ability to work independently under tight deadlines in a rapidly-changing environment
• Excellent verbal and written communication skills; ability to follow verbal and written instructions
• Ability to handle stressful situations resulting from a high volume of phone calls, technical problems, frustrated customers, and changes in departmental priorities or procedures
• Ability to use logic and problem-solving skills to resolve issues, navigate between dual monitors, familiarity with time zones, etc.

QUALIFICATIONS:

• High school diploma or equivalent
• Proficient with Microsoft Office Suite (Word, Excel, and MS Office), web-based applications, and other business software
• Experience on a customer service team, including a strong working knowledge of service processes, policies, techniques and applicable regulations required
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment with strong organizational and multitasking skills
• Polite, confident, tactful, patient, and diplomatic while dealing with complex problems
• Computer proficiency in Microsoft Office
• Ability to work independently under tight deadlines in a rapidly-changing environment
• Excellent verbal and written communication skills; ability to follow verbal and written instructions
• Ability to handle stressful situations resulting from a high volume of phone calls, technical problems, frustrated customers, and changes in departmental priorities or procedures
• Ability to use logic and problem-solving skills to resolve issues, navigate between dual monitors, familiarity with time zones, etc.

Pay Rate: TBD

All qualified applicants are encouraged to apply, including minorities, women, veterans, and disabled individuals. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status. Progistics Distribution is an Equal Opportunity Employer. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Company Description

Great companies give excellent customer service, but how many consider a high-quality delivery experience as part of their brand? Progistics Distribution-FragilePAK is designed to be an extension of your brand by delivering Damage-Free, timely delivery on your behalf. A positive full cycle experience with your brand assures repeat business for you and a happy customer. As America’s premier oversize delivery network since 2004, we have provided a robust customer-focused order to door service for specialty and e-commerce retailers. Our customer-focused TAGNET technology tracks all your deliveries to over 42,000 zip codes in 48 states guaranteeing they arrive on time and Damage-Free. Progistics Distribution- FragilePak proprietary developed TAGNET and eDemand technology offers the distribution industry significant productivity gains and measurable customer service improvements. Our operations cover all western states, Texas, Illinois, MA and Canada.