Job Description

• Assist with the enrollment and eligibility determination process for WIOA Adult, DLW, and Youth participants.
• Collect and verify eligibility documentation and maintain complete and accurate case files in accordance with program and funding guidelines.
• Utilize virtual intake and case management systems to communicate with participants and obtain required documentation and signatures.
• Maintain consistent written and verbal communication with participants to support engagement and address any challenges related to program participation or workplace performance.
• Conduct group orientations and present WIOA program components, including job search and career readiness workshops.
• Support WIOA Program staff with the development and delivery of job readiness workshops and related materials.
• Maintain accurate program documentation and assist with file audits and reviews.
• Assist in the preparation and submission of internal and external reports and process incoming referrals.
• Ensure all enrollment cases are reviewed and approved by a manager.
• Regularly schedule check-ins with management to review intake processes and suggest improvements.
• Support Business Services staff in outreach to employers, job development, and worksite setup.
• Confirm job duties, work schedules, and participant placements for youth and adult job seekers.
• Conduct regular worksite visits with program staff to monitor participants' skills development and workplace progress.
• Assist employers and participants with timesheet submissions, edits, and approvals.
• Maintain up-to-date knowledge of local resources, training providers, and employer needs.
• Maintain strong, collaborative relationships with WIOA Services teams to ensure a seamless experience for participants.
• Coordinate participant assessments during the eligibility and enrollment process to identify appropriate services and career pathways.
• Provide feedback to program teams and leadership to support continuous improvement in service delivery.
• Other duties as assigned.

Qualifications

• High school diploma or general education diploma (GED)Valid Driver’s license in good standing with current automobile insurance
• Ability to prioritize tasks and document visits and contacts
• Customer service experience required
• Accustomed to complex, fast-pace, and confidential work environment
• Excellent written and verbal communication skills including understanding the legal language of contracts
• Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access
• Ability to work flexible hours
• Decision making, communication, teamwork and organization skills
• Desire to learn new concepts and work in a collaborative environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.