Are you a driven, enthusiastic people-person with experience providing administrative support to physicians or healthcare executives and/or managing expense reimbursements and have great negotiating skills? If so, we want to talk to you!

HPC is looking for a highly motivated and enthusiastic individual with 5+ years professional experience in administrative support, managing expense reimbursements, project management, account management and/or B2B (business-to-business) customer service. The Account Rep will be charged with all aspects of implementing, managing and overseeing the continued success of specific assigned HPC EducationManager™ clients, where our goal is to save them money on all that they invest annually into the continuing education of their employees.

This is a full-time support position, working in our Crown Point Office, Monday through Friday in our HPC EducationManager™ (“EM”) division. To learn more about our HPC EducationManager™ service please go to our website at https://www.hpcinternationalinc.com > Solutions > Education Manager. Please watch the video that explains HPC EducationManager™ , what it is and how it works so that you are familiar with the service you will support for this position prior to applying.

What You’ll Be Doing:

The HPC EducationManager™ team manages educational expense requests for employees of hospitals and other healthcare organizations to provide administrative support they are lacking and drive savings on this annual investment into their staff’s training and development. We negotiate pricing and process payment for expense requests for all types of education and training including: association memberships and dues, educational subscription resources, conference fees, and continuing education courses and CME/CE/PD workshops. We also have an EM Book Coordinator who fully manages and drives savings on all EM Client requests for books and other training products.

On a daily basis, here’s what an EM Account Rep (i.e. Program Manager or Account Manager) will be doing:

1. Manage all expense requests from your assigned client that are not book or training product related, including: association memberships and dues, educational subscription resources, conference fees, and continuing education courses and CME/CE/PD workshops.
2. Support your assigned EM client(s) with achieving at least 50% program compliance in Year 1, 70% compliance in Year 2, and 90% compliance in Years 3 and beyond. This means hosting virtual webinars (via Teams/Zoom) to tell your clients’ employees how to use our EM program, occasionally (1-2 times per year) visiting your assigned client(s) onsite, and developing strong relationships with department heads and other decision makers within your assigned client’s organization to instruct and remind them how their departments should be using our EM program to manage all their educational expenses.
3. Review all new requests and acknowledge them via email, to let each requestor know we received their request and we are working on it and to gather any missing details they may have failed to include with their request. Requests received via email versus through our online portal must be entered manually into our online portal.
4. Research online and negotiate with all educational vendors to secure the lowest possible price for all expense requests you’re managing for your assigned client.
5. Achieve and maintain at least 10% overall net savings on all expenses you’re managing for your assigned EM client(s) each year of service.
6. Email and phone correspondence with requestors to give them progress updates on their pending requests so they know when each will be completed.
7. Learn the approval process for each assigned EM client and secure pre-approval for each requested transaction from the requestor’s “supervisor” that their expense is eligible to be covered (paid for) by their department.
8. Upload copies of every pre-approval and denial into our online portal for all requests.
9. Learn the payment process for each assigned EM client and process payment to the vendor for every pre-approved expense.
10. Upload payment confirmation details and a copy of the payment receipt into our online portal for all paid transactions.
11. Assist with completing online registration process for requests that are for conferences and continuing education courses.
12. Maintain an overall average turnaround time of 1-2 weeks (or less) for all expense requests you’re managing – this measures turnaround time from the request date through the payment/registration date.
13. Complete a weekly reconciliation (using Microsoft Excel) for each assigned EM client by running a report in our online portal of all paid transactions from the previous week time period, ensuring that our online portal balance matches the bank balance.
14. Attend monthly/quarterly business line review (BLR) meetings with your assigned client(s), sharing with them progress updates on program compliance and savings goals and collaborating with them on continued opportunities for improvement to maximize the value they’re getting from our EM program.
15. Work with and collaborate with the EM Book Coordinator and your dedicated EM Administrative Assistant(s) to ensure all goals and timelines for your assigned client(s) are being met and that internally we are working seamlessly as a team to support them.
16. Assist with training new EM Administrative Assistants and/or new Account Reps periodically as part of our peer mentoring and new hire training program.

Knowledge/Skills:

• Extremely strong attention to detail and organizational skills
• Strong mathematical and analytical skills and good with numbers
• Reliable and able to work well in a collaborative team environment
• Self-motivated, enthusiastic, and positive attitude
• Excellent verbal and written communication skills
• Comfortable in communicating with and dealing directly with customers and vendors
• Position requires flexibility, careful attention to details, and the ability to multi-task
• Position requires proactive and thorough follow-up skills
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• Maintains high standards of conduct and integrity and demonstrates good judgment

Education/Experience:

• High School Diploma or equivalent.
• Some college level education preferred.
• 5+ years customer service, expense management, purchasing and/or accounting experience in business-to-business setting
• Previous work experience in the healthcare sector, preferred
• Previous vendor price negotiation experience, preferred
• Experience with Microsoft Office applications: Excel, Word, and PowerPoint

What We Offer:

• Generous starting salary of $45,000-$47,000
• Eligible for Bonus Program starting after your 1-year employment anniversary
• Great health insurance – today the company pays 76% of your premium for medical, and 100% of your premium for dental, vision, life and disability insurance.
• 401k and Profit-Sharing Plan
• Generous Paid Time Off plan plus 12 annual holidays

Career Advancement Opportunities:

HPC strongly believes in promotion from within and supporting our employees with continuing advancement opportunities to build and grow a true team of leaders. Individuals in this position in the HPC EducationManager™ division will be eligible for advancement after one (1) year into an Operations Manager position. The Operations Manager reports to the VP over the HPC EducationManager™ division as a management position that oversees a segment of the division’s clientele and the staff members (Account Reps and Administrative Assistants) assigned to support those specific client organizations. The Operations Manager must manage personnel, client relationships, and staff training and is responsible for their team’s achievement of goals and performance metrics.

About our Company:

The best hospitals in America share a commitment to education, but it costs them. A typical health system invests $10 million annually on education. Yet, $1 million of that is inefficient waste stemming from few controls and lack of oversight, because there’s no one leader or central department with full accountability for all education-related needs of the organization.

HPC International, Inc. developed a revolutionary system for managing education spending and activity that’s proven, effective, easy-to-implement, and requires no extra staff. HPC’s Education Management System leverages all your educational spend and offers all the training products and research support you need from one source, with a turn-key administrative solution you simply drop into your operation and power on – saving you time and reducing costs by an average 10% annually.

Our system is made of 3 components, each powered by our team of specialists and our proprietary online portal called the HPC S.M.A.R.T. Hub to deliver S tandardization , M anagement , A dministrative support , R educed costs , and T ransparency .

• HPC EducationManager
• HPC Librarian
• HPC BooksourcePlus

Managing healthcare education can’t always be your sole focus, but it’s ours, and it’s what we do best. Learn more at www.hpcinternationalinc.com.

HPC, the education management system for America’s best hospitals.

Sounds great, right? Here’s what’s next –

Apply online or email your resume to careers@hpcinternationalinc.com .

HPC International, Inc. (“HPC”) is a certified diverse MBE (Minority-owned Business Enterprise) and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. HPC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. HPC expressly prohibits any form of unlawful employee or applicant harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of HPC’s employees to perform their expected job duties is absolutely not tolerated.

All employed positions at HPC are at-will employment positions and may be terminated at the discretion of the Company.