Job Summary:

Under the direction of the Manager of Delegate Agencies for Technical Assistance, the Program Coordinator provides technical assistance to delegate agencies on a variety of programmatic matters including but not limited to: customer flow review; implementation of the Workforce Innovation and Opportunity Act (WIOA), Climate & Equitable Jobs Act (CEJA), and other grant regulations; general compliance with local, state, and federal policies; and proactive measures for avoiding audit findings and ensuring quality service delivery.

Responsibilities:

• Assigned to thirteen to seventeen delegate agencies.
• Assess delegate agency need for intervention and trouble shoot problems.
• Provide guidance and assist delegate agency program staff in the implementation of WIOA regulations, policies, and procedures.
• Provide instruction on Career Connect, Illinois Worknet, Illinois Performance Accountability and Transparency System and any other reporting tools via webinars and in-person workshops.
• Respond to questions and request for assistance from the Career Connect help desk.
• Conduct on site reviews for quality and compliance with regulations.
• Assist with internal coordination and management of the delegate agencies by working closely with the Program Relationship Managers.
• Highlight program achievements, best practices, challenges and make recommendations for improvement.
• Assist delegate agencies in responding to deficiencies.
• Create and/or modify local policies and/or procedures as it relates to program guidelines.
• Perform all duties and responsibilities as assigned.

Required Skills:

• Ability to work in a racially diverse environment in which working towards racial equity in workforce or economic development, or social service is key.
• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to travel independently throughout Chicago, suburban Cook County and the state
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor’s degree in social services, community development or related fields; OR three (3) years’ experience in workforce development or an equivalent 3-year combination of professional work experience, training, and education.
• Two (2) years of full-time paid professional work experience with programs funded through the Workforce Innovation and Opportunity Act (WIOA) is preferred.

Physical Requirements:

• Frequently required to stand, walk and sit.
• Frequently required to utilize hand and finger dexterity using a keyboard.
• Frequently required to talk or hear.
• Occasionally required to lift/push/carry items up to 25 pounds.
• Ability to travel to various delegate agency locations throughout Cook County