Benefits:
PSLF (Public Service Loan Forgiveness) Qualified Employer
Hospital Indemnity Insurance
403b (Tax-Sheltered Annuity Retirement Plan)
Employee Assistance Program
Group Life and AD&D Insurance
Dental insurance
Health insurance
Paid time off
Parental leave
Wellness resources
PURPOSE OF POSITION
The Program Manager is responsible for administering and overseeing the operational facets of HCC’s Prevention, Education and Harm Reduction programs, ensuring a seamless integration of services. The Program Manager develops program assessment protocol for improvement and evaluation. The Program Manager will act as a liaison between the Director of Programs and the HCC’s Leadership.
RESPONSIBILITIES:
The major responsibility of this position includes, but are not limited to:
Provide leadership, guidance, direction, and supervision to all staff to ensure accurate and timely completion of deliverables, targets, and benchmarks.
Ensure and maintain all regulatory agency standards are in compliance.
Understand all aspects of contract requirements and communicate this understanding to staff.
Responsible for the overall procurement of equipment and supplies for programs and staff at assigned locations.
Plan, interpret all policies and procedures for staff; ensure implementation of all policies and procedures.
Plan and organize program activities to maximize program contract's goals and performance targets as outlined.
Facilitate interdepartmental communication and conduct regular staff/departmental meetings.
Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff.
Ensure accurate and timely reporting and statistical information for both HCC management and regulatory agencies.
Review the analysis of program and demographic client data to make programmatic improvements.
Connect with community leaders to build connections, gain support and troubleshoot issues/concerns.
Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).
Evaluate and assess programs strengths and weakness and makes recommendations for improvement to the Director of Programs.
Regularly communicates with management regarding the program’s status and organize onsite and offsite training opportunities for the professional development of staff.
Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols.
Aid and follow-up in regard to critical incidents with clients.
Report all incidents that may subject HCC to liability to the Director of Programs.
Tasks may be modified, expanded, and/or assigned over time.
EDUCATION
Bachelor’s Degree or higher in Human Services or related field
QUALIFICATIONS:
Minimum three (3) years of experience in program management.
5 years of experience with special needs population (mental illness, substance abuse, HIV, etc.)
Ablility to travel to different locations each day.
Experience in staff training and development.
Experience supervising staff throughout multiple locations.
Strong leadership, excellent organizational and communication skillsAbility to work with a strong team of professionals in a culturally diverse environment.
Ability to multitask and to work and function under pressure.
Excellent verbal and written communication skills.
Sound interpersonal skills and ability to relate to and speak effectively with a variety of people.
Sound business judgment, analytical skills and attention to detail and accuracy.
Strong organizational skills, detail oriented, and ability to solve problems as they arise.
Proficient with Microsoft Suite Applications: Excel, Word, PowerPoint, Outlook, and Teams
Possess a strong ability to manage one’s own time, prioritize tasks, and be self-directed and able to work independently.
High level management and leadership skills.
Teamwork and motivational skills.
ADDITIONAL QUALIFICATIONS:
A valid NYS driver’s license.
Work experience with LGBTQ and unhoused individuals in a social service setting.
Experience in community based social service settings, social work, counseling, public health or other health education.
MSW highly preferred