Benefits:

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Summary

We are seeking a Programs Manager to join our team! A Program Manager is a consultative role to manage all staff and oversee the day-to-day operations of We Care Sitting Services, LLC. The Program Manager assist the CEO in daily office needs and managing the company’s general administrative activities; such as, meeting arrangements, preparing reports, and maintaining the flow of clientele.

RESPONSIBILITIES: Schedule and conduct monthly face to face service meetings with the client and or responsible party

Implement the client’s ISP (Individualized Service Plan) by coordinating the access and delivery of supports and services chosen in the ISP/Backup/Emergency Preparedness Plan

Maintain the documentation required as part of the consumer’s service coordination record to substantiate a vendor’s monthly billing for Federal and State audits and ensure enrollment in the Medicaid and/or HCBS Waiver is not interrupted.

Maintain confidentiality of the recipient’s records and information based on Medicaid and HIPAA requirements

Assures consumer satisfaction and that all families receiving services are provided opportunities to give feedback on the quality of services they are receiving.

Report and document any incidents, complaints and or abuse immediately to the CEO.

Submit all required reports and documents- EX: CIR (90L’s)

Ensure that all Field Supervisors maintains their caseload, to include but not limited to assisting in scheduling and staffing homes.

Keep track of the services provided for each recipient.

Request a written revision of the CPOC when an emergency arises, and the recipient needs a change in the number of hours of services

Keep accurate and timely documentation regarding service delivery – file all client paperwork daily.

Communicate and cooperate with the case managers in providing the services.

Assist the case management agency with written documentation of services provided, documentation of progress toward the individual’s goals and outcomes, and documentation of authorized services remaining in the approved CPOC when a recipient request to change service providers.

Maintain necessary monthly time sheets and daily logs of services and submit billing in a timely manner to the appropriate payroll personnel.

Type letters at the executive CEO request with the CEOs approval.

Meet all assurance of DHH and DSS licensing, Medicaid Enrollment

Fill-in in absence of the Field Supervisor’s and/or Direct Service Worker as needed.

Assist the CEO (i.e., office supply ordering, form and documents inventory, filing, etc.)

Human Resources, Payroll by process job applicants, administer new hire pre-employment and orientation activities, assist in benefit enrollment, timekeeping system set up, and termination processing

Manage and process client and vendor invoices weekly

Always represent the organization in a positive and professional manner

Human Resources task

Recruiting/Marketing

Qualifications

Bachelor’s degree in Human Research or equivalent job experience in Waiver Services desired

5+ years experience preferred

Experience in a people-facing role

Strong communication and interpersonal skills

Experience with basic computer programs, such as Microsoft Office suite