POSITION SUMMARY:

The Program Manager(PM)/Designated Coordinator's (DC) role is to support and train staff within Jmkay Healthcare Services and provide the highest quality of direct care while maintaining overall responsibility of the program in terms of licensing, goals, and care. The PM provides supervision and leadership to all direct care staff at the home sites in tandem with providing direct cares to Jmkay Healthcare Services’ clients. The PM will also develop and assure documentation of outcome-based recommendations, Coordinated Service and Support Plan Addendums, and individual behavior/therapeutic plans for each client served, in addition to assuring accurate implementation of those plans. Also, the position is responsible for coordinating the delivery of quality client’s care by assuring the care plans of direct support staff are complete, accurate, and followed. In conjunction with support staff and professional healthcare providers, the PM assists in developing and implementing client services and programs to meet the needs of both the resident community and the broader community as a whole.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

A. Programming

Maintains 245D licensing regulations, Rule 203 license visits, required documents, and preparing for audits

Ensures that services are provided according to the individual's Community Service Support Plan (CSSP) and CSSP Addendum (CSSP-A)

Evaluates the effectiveness of service delivery, methodologies, and progress on each individuals’ outcomes based on measurable and observable criteria for identifying when the desired outcome has been achieved as identified in their CSSP/CSSP-A

Ensures that all information and documentation related to service provision is being maintained accurately and consistent with licensing requirements and company policy and standards

Manages financial responsibilities for the individuals supported and/or program as appropriate

Develops and monitors the housing budget and quality improvement process for Jmkay Healthcare Services to gather, track, and analyze client outcomes and other key measures

Intakes new residents ensuring that new residents folder is set up and accurately contains 245D required docs and CSSP addendum docs

Organizes existing residents folders in the areas of 245D docs and Community Service Support Plan (CSSP) and CSSP Addendum (CSSP-A)

Handles grocery shopping duties and grocery budget for each location

Completes household and individual monthly money management tasks

Schedules, coordinates, and attends routine and specialty medical appointments, documents, and communicates changes and concerns to support team members

Manages all household prescription and OTC medication administration and report to RN

B. Management

Maintains effective and timely communication and teamwork with all stakeholders

Handles all shadowing for new employees and ensuring on-site orientation elements are satisfactorily complete

Manages a staffing schedule that meets the needs of the program/individuals supported as identified in their CSSP and service agreements within the budget

Provides oversight, supervision, and leadership to the Direct Support Professionals, including oversight of their scheduling, training, and overall performance

Follows company guidelines and expectations for staff training and development and ensures training records are recorded in compliance with 245D

Develops relationships with service providers and coordinates their services for clients receiving home care service

Periodically audits client records and supervises staff to ensure that staff are following agency procedures, providing quality services, and maintaining client records according to agency policy and state home care requirements

Responsible for hiring, disciplining, and discharging staff, determining pay rates and awards, developing and implementing employee recognition programs and other personnel matters consistent with state and federal employment law

Conducts home care staff meetings when appropriate and solicit and act on staff feedback to improve operations and client outcomes

Complies with all regulations, policies, day-to-day operations, and budgetary parameters of Jmkay Healthcare Services

Assists staff with daily responsibilities when appropriate

OTHER EXPECTATIONS:

Interact politely and professionally with clients, family, visitors, and coworkers

Maintain positive and effective communication with all staff and others

Understand and participate in the team concept

Participate in in-service education programs as required to meet state and federal rules and regulations

Takes responsibility for self-education

Maintain productivity standards and meet all deadlines as set by the agency

Recognize and begin to manage own stressors which may affect work performance and seeks assistance as needed

Maintain absolute confidentiality of all information about clients, families, and employees

Adhere to all agency policies and seeks policy clarification when needed

Able to function effectively with minimal direct supervision

Adhere to all OSHA regulations and agency safety programs

Understand and maintain confidential information, including and in accordance with HIPAA regulations.

Comply with the Equal Opportunity/Affirmative Action Policies & Procedures

Complete other duties as assigned

Qualifications:

Bachelor’s degree in Human Services, Behavioral Health, Social Services, or related field and at least one year of direct experience working in mental health/social services field OR

Associates degree in Human Services, Behavioral Health, Social Services, or related field and at least three years direct experience working in mental health/social services field

One year of supervisory experience or two years experience as a team lead

Experience working with individuals with intellectual and developmental disabilities, mental illness, chemical dependency, individuals who display maladaptive behaviors

Excellent oral and communications skills

Demonstrated ability to establish and maintain working relationships with peers and stakeholders at all levels of the organization

Familiarity with MS Word, Excel and Outlook

Strong communication and organizational skills

Ability to pass a Background Check

Valid Minnesota Driver’s License with acceptable driving record

Available to work flexible hours and locations