POSITION DESCRIPTION: The Job Location: Phoenix, AZ

The Program Project Specialist will provide administrative support to the Medical Resource Office (MRO) by managing communications, processing documents, and analyzing data related to healthcare utilization and medical fee schedules. This role involves working with healthcare providers, attorneys, and other stakeholders to ensure compliance with rules, statutes, and regulations.

Responsibilities:

Manage incoming calls, emails, faxes, and mail, providing customer support and documenting interactions.

Oversee the administrative peer review process, ensuring proper steps are followed and results are communicated to all parties.

Support the Program Manager in preparing and analyzing reports for the annual fee schedule updates.

Participate in division and agency meetings, representing the MRO in various committees.

Provide administrative support, including ordering supplies and processing invoices.

Ensure all processes are documented and compliance is maintained.

Required Skills:

Proficiency in Microsoft and Google Workspace

Healthcare background and knowledge of medical terminology

Strong verbal and written communication skills

Analytical skills for complex issue resolution

Preferred Skills:

Medical coding knowledge (CPT, ICD-10)

Experience with utilization review procedures

Additional Requirements:

· Valid Arizona Driver's License (travel required)

· Ability to work independently and manage a detailed workload with minimal supervision