About Source Intelligence

As product compliance and ESG regulations continue to expand worldwide, and consumers increasingly demand sustainable, eco-friendly products, companies struggle to collect, validate, and report supply chain data to meet due diligence and compliance obligations – particularly when sourcing materials and commodities from around the world.

Source Intelligence is the culmination of five trailblazers in ESG and compliance solution development who combined their expertise and technology to deliver the most comprehensive solution on the market. We empower our clients to identify and eliminate environmental hazards and human rights abuses in their supply chains through unmatched innovation, reliability, and expertise. Our industry-leading solutions – from SaaS software to fully managed services – are designed to meet each client’s unique needs and evolve alongside them throughout their compliance journey.

By partnering with Source Intelligence, companies gain deeper insight into their supply chain, enabling them to make better sourcing, design, and packaging decisions for the benefit of people and the planet.

About the role

Supplier Support will manage external supplier relationships and develop effective communication strategies to obtain requested compliance regulation information. Supplier Support is responsible for facilitating data exchange between Source Intelligence and Source Intelligence customer suppliers.

What you’ll do

• Engage in communications with suppliers for data collection purposes on behalf of SI customers.
• Interact with customers/suppliers to address their concerns, answer their questions, and assist them with their needs.
• Assist suppliers with how to complete requested supply chain documentation i.e., forms and survey templates.
• Review suppliers’ responses and process basic documentation provided
• Engage suppliers with questions on the use of the portal
• Engage suppliers with questions on requirements of requested compliance documentation
• Approve data submitted by suppliers through the portal
• Complete Source Intelligence Product Compliance Certification 1
• Other responsibilities as assigned by the company

What we’re looking for

• Bachelor’s degree or equivalent experience
• Customer Service experience preferred
• Knowledgeable of relevant compliance regulations like RoHS, REACH, conflict minerals, California Proposition 65, TSCA, etc. preferred
• Proficiency in Microsoft Office suite of applications (Outlook, Excel, SharePoint, etc.)
• Strong written and verbal communication skills
• Demonstrate organizational priority-setting skills
• Attention to detail
• Multilingual ability in speech and written communication a plus
• Strong time management skills
• Self-motivated and a team player
• Full time availability during regular business hours

Please note that the salary ranges provided in this job posting are for reference purposes only and may vary based on factors such as location, experience, qualifications, and prevailing market conditions. Final salary offers are subject to negotiation given these factors. We are committed to fair and equitable compensation practices and encourage candidates to discuss salary expectations during the interview process.