Job Description

• Coordinator will be responsible for ingesting and ready-stating content for delivery to the Peacock and/or SkyShowtime Platform.
• Coordinator will need to be well versed in communicating – frequent updates need to be sent to vendors, third party clients, network partners, and internal teams.
• Research content availability and readiness for servicing and assist with content backfill.
• Track status of content ingests and provide updates to stakeholders. Responsible for material management of programs, which includes coordination of publishing, delivery, fulfillment and replacements.
• Upkeep trackers for internal and external teams with current status. Will work to organize and submit defects and escalations to providers.
• Have a strong understanding of technical services and applications including Compass, Mediator and Translator.
• May be asked to assist on other assignments across the team pending bandwidth; brand assignment could change based on future business needs.
• Review all upcoming titles to ensure all aspects of contract & metadata are available.
• Coordinate with various teams to ensure necessary details & content are available ahead of launch date.
• Create, publish, and kick-off fulfillment orders for all content distribution across DTC & MVPD platforms.
• Ensure consistency of delivery and publishing cadences; supporting changes as needed while adhering to syndication guidelines, compliance mandates, and marketing/promotional obligations.
• Troubleshoot issues found in the end to end workflow and pull in necessary team’s to assist when needed.
• Audit content availability and entitlement windowing processes; proactively addressing all anomalies with licensing teams prior to content syndication.
• There may be occasions around specific events where the operator may be asked to cover a different shift/date. Notification to be provided with as much advanced notice as possible.
• May be asked to assist on other assignments across the team pending bandwidth.

Qualifications

• A high school diploma and relevant certification or associate degree in Media or Communications, or equivalent professional experience in a production, post-production or streaming service

• 1+ years of experience in a fast-paced environment requiring troubleshooting, process skills, and exhibiting an ability to adapt to changing scenarios.

• 1+ years of experience in a job using computers and software applications including outlook applications (excel, outlook) and Google Docs.

• 1+ year experience in client facing customer service role

• 1+ year experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, and project management

• Must be willing to work in a hybrid model, contributing from the office 3x per week, and understand that business needs may alter over time.

• Must be willing to work in Englewood Cliffs, NJ or Los Angeles, CA

• Must be willing to work evenings, weekends, holidays, as needed depending on business need. Anticipated Hours (subject to change based on business need) Sunday-Thursday 1:00pm-9:30pm ET or 10am-6:30pm PT based on employee's work location.

Preferred Qualifications:

• Bachelors or 2 year degree in Communications or Media.
• Excellent communication and interpersonal skills.
• Familiarity with Translator, Airtable, Mediator
• Ability to work under pressure with great attention to detail.

Hybrid : This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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