Hospitality Front Desk Agent Weekend Overnight Shift
About the Position:
This is an Essential Position which means you are required to report to work in inclement weather, and during emergency events without delay or disruption.
This position is Part-Time, Friday, Saturday, and Sunday Overnight Shifts (11:00 PM - 7:00 AM); 24 Hours per week. Must be able to work some Holidays and other shifts, as needed.
Must be able to attend initial 1 to 2-week mandatory training during daytime hours M-F.
Requirements:
Customer Service Experience or Hotel Experience
Demonstrates excellent written and oral communication skills.
Demonstrates database management knowledge / skills.
Proficient aptitude for using MicroSoft Office application.
Responsibilities:
Provide best customer service practices
Greet, check in, and checkout the Lodge guests
Answer and direct all phone calls
Generate and distribute night audit reports
Respond to emergency situations
Apply policies and procedures
Prepare room inventory
Maintain room availability
Arrange campus shuttle transportation
Assign room keys accordingly
Assist guests with locked safes
Maintain a clean, safe, fully stocked and organized work area
Check and balance all future reservations for patients
Provide daily continental breakfast for all guests
Process reservations on the Visual One system
Resolve guest complaints within scope of authority; otherwise refer the matter to the management
Balance all shift audits in order to correct any errors that might impact patients/caregivers stay at the Lodge
Coordinate repairs with maintenance team
Assist in dealing with problems as they arise and day-to-day trouble shooting
Ensure that shift handovers and briefings are carried out