Benefits:

401(k)

401(k) matching

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Well established and soon to be expanding flooring company seeking a dynamic and Project Coordinators to join our team.

A Project Coordinator, acts as a liaison, providing service information and resolving any emerging problems that our customers might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Description

· Be accountable as a team member by understanding, reviewing, and positively impacting specific standards set daily.

· Phone, Email and Text interaction with our retail partner, installers, and customers.

· Schedule installations and confirm appointments with customers daily.

· Monitor and track installations and service calls.

· Report any store issues / concerns.

· Manage large amounts of incoming calls.

Additional Expectations and Skills Needed to be Successful as a Project Coordinator

· Identify and assess customers’ needs to achieve satisfaction.

· Build sustainable relationships and trust with customer accounts through open and interactive communication.

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

· Keep records of customer interactions, process customer accounts and file documents.

· Follow communication procedures, guidelines and policies.

· Strong phone contact handling skills and active listening

· Customer orientation and ability to adapt/respond to different types of characters.

· Excellent communication and presentation skills

· Ability to multi-task, prioritize, and manage time effectively

· Strong sense of urgency in regards to Customer Service

· Must have excellent communication skills, both written and verbal.

· Computer Literate (Outlook, Excel, Word, etc.)

Other Duties Included but not limited to as a Project Coordinator

Must be willing to obtain a forklift certification or possess a forklift certification

Must be willing and able to lift up to 50 lbs.