Job Description

Overview: We are seeking a proactive and tech-savvy Growth & Engagement Coordinator to support the Market Integrity group within the New Hope Network and SupplySide businesses. In this role, you'll manage customer interactions, coordinate projects, assist with events, and track data to improve processes. The ideal candidate is organized, solution-oriented, and eager to support both customers and internal teams to drive growth and engagement across digital platforms and programs.

Responsibilities:

• Support business goals by managing customer communications, onboarding, and increasing engagement with digital products and programs.
• Field customer inquiries and provide feedback for process improvements.
• Assist with project coordination, event preparation, and operational tasks.
• Draft and manage templates, SOPs, and reporting for workflow efficiency.
• Provide overflow support for team coordinators and assist with sustainability assessments.
• Prepare monthly reports and spreadsheets for tracking data and performance.
• Some travel to industry events may be required.

Qualifications

• 2+ years of experience in administrative, project coordination, or customer support roles.
• Strong customer and stakeholder management experience
• Excellent organizational and multitasking skills, with strong attention to detail.
• Proficiency in Microsoft Office, CRMs (e.g., Salesforce), and project management tools (ClickUp experience is a plus).
• Strong written and verbal communication skills, with a customer-focused approach.
• Ability to work independently, take initiative, and adapt to new technologies.
• Interest in natural, healthy, and sustainable products is a plus.
• Accepting applicants in the Boulder, Colorado and Phoenix, Arizona regions.
• Bachelor’s degree in Business, Administration, or related field (preferred)

Additional Information

** The salary range for this role is 50k to 55k depending on experience.**

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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