Benefits:

Life Insurance

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Do you love helping people through difficult situations?

Then, don't miss your chance to join our franchise as a new Project Coordinator. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"!

We're seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self motivated and have superb interpersonal skills, then you will thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, and has a drive for excellence and superior customer service. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued employee, you will receive competitive pay with opportunity to learn and grow.

Primary Responsibilities

Manage the end-to-end claims process for commercial and residential properties, including Mitigation, Reconstruction, Contents, and other Environmental work

Receive, enter, route, and track emergency and non-emergency leads, jobs, and project referrals, and assign priority responders

Provide exceptional customer service by explaining claims procedures, scheduling work, conducting follow-ups and consultations, and maintaining customer check-ins

Maintain, organize, and ensure accuracy of project files (digital and non-digital), including field documentation, photos, scope notes, correspondence, and relevant forms

Maintain awareness of company-specific project cycle times for each phase

Create detailed project records, log notes, document stakeholder communication, and update project files daily in WorkCenter and other TPA platforms

Perform follow-up activities to gather missing data from various sources, including the Operations team, Estimators, clients, and insurance partners not obtained during the initial contact

Monitor all purchase orders, including subcontractor invoices, and track material receipts

Conduct daily reviews of compliance tasks, project statuses, works in progress, and update completion percentages

Initiate and send invoices for completed projects, including deposits or progress billings per contract schedules

Document and address customer service issues and complaints, tracking actions taken, follow-ups, and resolutions

Review and communicate job management reports with the team

Perform file closeouts, ensuring accurate dates, checking margins, and conducting accuracy and completeness audits

Handle general administrative tasks as required, such as preparing reports, correspondence, document copying and filing, data entry, and spreadsheets

Various other tasks as assigned

Position Requirements

2+ year(s) of experience in a customer service, administrative or clerical role

Experience with project management, job file processes and quality assurance

Restoration/Construction industry experience a plus

Strong communication skills, both written and verbal

Exceptional interpersonal and customer service abilities

Outstanding organizational skills with keen attention to detail

Proven time management expertise, consistently meeting deadlines

Solid analytical and problem-solving capabilities

Effective task prioritization and delegation skills

Adaptable in high-paced and occasionally stressful environments

Proficiency in Microsoft Office Suite or related software

Ability to learn new software

Minimum of HSD/GED

Ability to successfully complete a background check subject to applicable law

Hours

Normal Working Hours - 40 Hours/week, Monday to Friday 8 AM to 5 PM

Flexibility to work overtime when required, including occasional on-call phone rotation responsibilities

Additional compensation or time-off arrangements may be applicable for on-call periods

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.