Job Description

The Project Management Assistant supports the Project Management staff in servicing clients to meet the laboratory mission.

_ Essential Duties and Responsibilities_ :

• Project set-up
• Creates bottle orders
• Schedules courier or field sampler, if needed
• Confirms non-Eurofins TestAmerica subcontract labs are on the approved list and set up as vendors for existing work
• Generates accounting software requisition when sending subcontract samples
• Sample Receipt
• Reviews log-in
• Generates subcontract paperwork
• Sends client sample receipt confirmation
• Reviews draft invoice
• Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
• Reporting
• Creates and issues final report by client due date
• Issues final data package
• State reporting forms and submission
• Data upload
• Compiles case narrative
• Invoicing
• Reviews final invoice before issuing to client
• Generates credit/debit memos as needed
• Submits credit/debit memos for approval
• Submits approved credit/debit memos to client, if needed
• Submits revised invoices

Qualifications

Education: Associates degree (four years client-relationship/client service experience may substitute for degree) Experience: 1-3 years business experience required Prefer bench chemist experience

_ Ability and Skills:_

• Eurofins TestAmerica services, products, testing capabilities, technology, production, and support systems
• Program specifications and laboratory procedures
• Environmental regulations
• Process improvement methods
• Laboratory methods and techniques
• Work acceptance policy
• Process improvement methods
• Computers, word processing, database software
• General mathematics
• Eurofins TestAmerica’s Quality Assurance Program Plan
• Basic Knowledge of Laboratory LIMs
• Strong interpersonal skills
• Effective problem-solving skills
• Strong oral and written communication skills
• Customer service/client relations
• Strong organizational skills
• Negotiation
• Conflict resolution
• File maintenance/organization
• Computer skills, using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.
• Proven client service skills
• Employ customer service skills to resolve client problems
• Communicate effectively at all levels of the organization
• Confront and successfully resolve day-to-day problems
• Maintain professional demeanor when working with clients
• Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.
• Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.

Additional Information

Position is full-time, Monday - Friday 8 am - 4:30 pm, with overtime as needed.

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

To learn more about Eurofins, please explore our websitewww.eurofinsus.com .

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.