Job Description:

Short Description:

Leads team on large projects or significant segment of large complex projects.

Complete Description:

This position is located within the Information Technology (IT) Division of Office Communications Client; Deputy Mayor for Public Safety and Justice. The Client Technology Division is responsible for managing all Public Safety Communications for the District of Columbia including 911 telephone, system network, Radio Communications, Voice Recording, and Client. The Client Program Manager will be responsible for tracking / managing projects within the Client program.

CONTRACT JOB DESCRIPTION Responsibilities:

· Leads team on large projects or significant segment of large complex projects.

· Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components.

· Provides applications systems analysis and programming activities for a government site, facility, or multiple locations.

· Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources.

· Oversees all aspects of Client projects.

· Ensures conformance with program task schedules and costs.

· Support various project tasks associated with Mobile Data Computers.

· Provides assessments of technical and operational practices associated with upgrades and system changes based on leading industry standards specific to the requested technology.

· Plans, organizes, and conducts research in a variety of areas, such as new or existing products, science, social science, law or business in support of an IT initiative.

· Analyzes information and statistical data to prepare reports and studies for use by professionals.

· Participates in budget planning and forecasting activities.

· Develop and maintain program documentation, including project plans, timelines, and reports.

· Collaborates with internal and external stakeholders to gather requirements and ensure alignment with program objectives.

· Monitors and evaluates program performance metrics and provides regular reports to management.

· Provide IT Support for Mobile Routers, including: Router imaging; Router installation; Vehicle electrical wiring for Router equipment; Performs minor repairs; Software updates and installation; Router performance reports and review; Bi-annual maintenance; Tablets/Toughbooks; Imaging and configuration; Testing of software updates and security patches; MPS and CAD user administration; Execute major deployment plans for FEMS and MPD; Bi-annual maintenance; Coordinate Firewall requirements with OCTO for additional agency SW as required. Vehicle electrical wiring for tablet/Toughbooks.

· Develops test strategies, devices, and systems.

· Performs stress and performance tests on a variety of computer hardware including circuit boards, processors, and wiring.

· Provide IT Department support services including System and Radio Technology, Dispatch Operations, network system support and operations, subscriber radio and maintenance and support, and all other agency applications.

· Provide IT support to the 911 / 311 call floor, including: Reviews daily checks of call floor workstations. Tests software updates; Troubleshoots software bugs; Monitors and escalates major system glitches; and Provides end user IT support.

Skills:

· 6-10 yrs. developing project scopes and plans. Required 6 Years

· 6-10 yrs. managing and tracking program progress against the project plan in an enterprise environment. Required 6 Years

· 6-10 yrs. preparing status reports. Required 6 Years

· 6-10 yrs. experience with MS Project or similar project planning software. Required 6 Years

· Bachelor’s degree in IT or related field or equivalent experience. Required

· 3 years of experience working with mobile data computers. Required 3 Years

· Experience with IT principles, methods, practices & concepts associated with life cycle management, performance monitoring and quality assurance. Required 3 Years

· Experience with IT principles, methods, practices & concepts associated with system security, and technical documentation methods & procedures. Required 3 Years

· Experience participating in developing recommendations on trends & new technologies within the context of agency policies, plans, and mgmt. strategies. Required 3 Years

· Experience with IT security principles, methods, and tools to participate in defining IT security requirements & support security applications. Required 3 Years

· Experience with systems analysis methods, tools, and technical documentation methods to translate requirements into basic system specifications. Required 3 Years

· Experience with operating systems installation and configuration procedures to assist in installing & maintaining the operating system environment. Required 3 Years

· Experience with network standards, and network management tools to perform routine network configuration management functions. Required 3 Years

· Experience with maintaining database operations and assisting in returning disrupted database systems to normal operations. Required 3 Years

· Experience monitoring system performance & recovering data in the event of hardware / software failure. Required 3 Years

· experience with customer support, problem resolution databases, and troubleshooting techniques. required 3 Years