About Urban Outdoor Solutions:

At Urban Outdoor Solutions, we believe every outdoor space has the potential to be extraordinary. As a leading pool and landscape design and construction firm in the Arizona East Valley, we specialize in transforming ordinary yards into stunning landscapes that reflect your unique style and needs.

About the role:

We are seeking a highly organized and proactive individual to join our dynamic team as a Project and Client Coordinator. In this role, you will be the first point of contact for new leads, responsible for scheduling initial meetings, following up post-consultation, coordinating construction schedules, and supporting various business efficiency projects. It's a bonus if you have past or current experience in pool and/or construction industry.

Scheduling and Project Management

• ****Coordinate construction schedules and timelines for multiple projects.
• Update schedules daily in our CRM system.
• Manage subcontractor schedules to avoid conflicts and delays
• Track project progress and identify any delays, reporting them to leadership.
• Monitor and manage material orders and trade partners to prevent delays.
• Maximize the use of our CRM (JobTread) to track leads, schedules, budgets, and project notes.

Customer Communication

• Serve as the main point of contact for customers during active construction projects.
• Provide weekly updates on project status to customers via phone, text, or email.
• Address customer questions and issues promptly and escalate major problems to construction manager and/or owner
• Maintain and update customer data in CRM to ensure accurate records.

Efficiency and Growth Support

• Identify areas in the business that could be more efficient and propose solutions.
• Help organize post-project follow-ups, reviews, and client satisfaction surveys.
• Track key performance indicators (KPIs) for scheduling efficiency and customer satisfaction.
• Develop systems and workflows to improve internal efficiency.
• Assist in creating standard operating procedures (SOPs) for the business.

If you worked here this past month here are some things you might have been involved in:

• Scheduled multiple jobs to keep the construction progress moving
• Edited and automated our request for client reviews post-job to better maximize getting customer feedback
• Proactively sent customer updates on progress and how the project is trending, our clients love to be kept in the loop

Let's Talk About You

Eager Beaver

You're naturally curious and love learning new things. You're proactive and take initiative – if something needs doing, you're on it! You're a self-starter who isn't afraid to figure out answers on your own.

You're Cool as a Cucumber

You can handle the pressure and manage your time like a pro, juggling scheduling multiple projects and hitting those construction deadlines without breaking a sweat. Staying organized and productive is your jam.

Teamwork Makes the Dream Work

You're a true team player and love collaborating with the team, subcontractors and suppliers to make things run even more smoothly. You're superb at communicating and eager to build strong relationships with clients and stakeholders across the business, becoming their go-to person for all things scheduling.

You have an Analytical Mindset

You're organized, have a great eye for detail, enjoy solving problems, and coming up with smart solutions. You enjoy identifying opportunities to streamline our business (because there's always room for improvement!)

You're Passionate About Delivering Wow Results

Do you want to wow clients with the yard of their dreams? Do you want to work with other people who feel the same way? You're in the right place!

Urban Outdoor Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law