Job Description

The Encore Boston Harbor Manager – Promotions will manage the daily operations of the Promotions Department. Responsibilities include but are not limited to: the development and communication of promotional and special events programs and schedules for the property and interfacing cross-functionally to ensure coordination and success; maximizing opportunities for departmental and company success including promotional profitability, flawless promotion and event execution, developing team member training opportunities, open and timely cross-functional communication, etc.; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for the daily operation, guest satisfaction, and employee satisfaction for the Special Events & Promotions Department.

JOB RESPONSIBILITIES:
• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Manage the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Manages the performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
• Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication.
• Creates and distributes all special event and promotional-related materials including, but not limited to, promotions fact sheets, regulatory communications, guest-facing promotions details, team member schedules and support documents, proof of promotional testing, etc.
• Assists with the execution of events and promotions including, but not limited to, kiosk builds and testing, assisting guests with the participation in promotions, completing paperwork for prizes/awards, communication of pertinent information in a timely manner to other departments, etc.
• Coordinates with other departments to ensure collateral, signage, decorations, and other materials for promotions and events are on brand, displayed correctly throughout the event or promotion, and communicated with the departments in a timely manner.
• Responsible for hiring, performance management, and employee engagement within the department. Provides training opportunities, including managing the onboarding process, constructive and positive feedback at all levels. Creates a motivating environment.
• Determines staffing needs for special events and promotions and creates monthly schedules accordingly.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
Effectively manages internal and external guest relations, most of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate and in a timely manner.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Maintains composure and critical-thinking skills in times of high-pressure with a focus on problem-solving.
Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand.
Works with safety as a priority and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.

Qualifications

JOB REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Education and/or Experience:
High school degree or equivalent required. Bachelor’s Degree in a related field or equivalent experience required.
Minimum 5 years of managing and leading a team of 5 or more in a corporate setting. Two (2) years of casino experience preferred.

Knowledge of gaming systems, such as IGT Patron Management and Everi Power Kiosk Management Systems, a plus.

Requires strong computer skills and proficiency in Microsoft Office.

Candidate must have experience with planning and project management in a fast-paced, high-output, environment.

Ability to manage multiple priorities with similar deadlines with the same level of execution.

Ability to work and stay focused in an open office concept shared by multiple departments.
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Must be comfortable preparing and conducting presentation to stakeholder departments and other team members.

Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
Mathematical Skills & Reasoning Ability:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to decipher various reports and create and maintain reports upon request.
Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.
Work Environment:
The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
• Reliable, consistent, and punctual attendance is required.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.