Onboarding Specialist (B2B SaaS)
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we're looking to bring on an Onboarding Specialist with personal ambitions to provide the optimal onboarding experience to our rehab therapy teams, preparing them for a best-in-class software transition. This will begin the formation of a new, specialized department on the team with major room for growth!
This role is an unprecedented opportunity to have an immense impact on our industry leading Customer Success Team that ranks 85 Net Promoter Score points higher than our competition (in other words, people love Prompt). We're looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works.
We're doing something special here and this role will be critical in taking Prompt to the next level.
Why work for Prompt?
- BIG Challenges : Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
- Talented People : Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
- Healthy Approach : This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
- Positive Impact : Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)
The Role:
Our expectation of this role is that you own Onboarding projects and processes for customers from post-sale to Go Live. You will be the first point of contact after a customer buys Prompt and an integral part of the experience. You will act as a liaison between sales, customer success, support, and the data transfer team for all things onboarding and implementation. There is potential to grow into a Team Lead in this role with time and proven performance. The ideal candidate is someone who is extremely organized, is a clear, very strong communicator, and loves leading projects. More on that below!
Key Responsibilities:
- Gain a strong understanding of the ins and outs of a therapy business in order to provide expertise to our clients throughout their onboarding
- Lead new client calls and kickoff calls for your assigned clientele
- Proactively communicate to the client to ensure appropriate setup and understanding of systems, tools, and processes
- Ensure client onboarding projects are set up in a timely manner
- Lead clients through what to expect from their data transfer so they have clear expectations of the data transfer process
- Delegate questions to the Client Experience Team, Billing Success Team, and Customer Success team as appropriate
- Collaborate with team members and management in recommending and implementing improvement opportunities
Minimum Requirements :
- Background and/or degree in physical, occupational, speech therapy industry
- Proficient in a project management software
- At least 1 year of experience in B2B SaaS implementation/onboarding/project manager or other similar field
- Known for ability to lead groups through project completion
- Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
- Occasional weekend availability as needed for customers who are going through a data transfer
- Exceptional verbal and written communication skills
- Comfortable holding people accountable and conveying the importance of project requirements to customers
Preferred (Nice-to-have) Qualifications:
- Technical software skills/education
- Medical billing experience or education
Perks - What you can expect:
- Competitive salaries
- Remote environment
- Potential equity compensation for outstanding performance
- 401k
- Health Insurance Benefits
- Generous PTO
- Company-wide sponsored lunches
Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.