Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

POSITION SUMMARY

This position will report directly to and will maintain consistent communication with the CEO and Controller for coordination of all billing activity and collections among other tasks. The position will uphold a high standard of ethics, promoting a feeling of general goodwill, rapport, and pride of ownership to the community. Must be willing and able to aggressively and persistently pursue tenant unpaid balances. A positive “can do” attitude is a must!

JOB REQUIREMENTS

Resident liaison

Send unpaid charges reminder emails, texts, and phone calls to residents and follow up with program staff and tenants as needed to collect payments.

Work with site managers and tenants on payment plans and updates on tenant payments.

Monthly review of delinquency reports with managers.

Initiate and attend meetings by phone or video call with agencies to collect outstanding balances.

Collections

Bill and collect from tenants and agencies for past due balances.

Send HQS reimbursement requests to section 8 for repairs reimbursements.

Record all rent receipts in AppFolio and process rent checks to prepare them to be deposited.

Small Claims Processing

File small claims as needed to collect outstanding balances.

Coordinate with Los Angeles site management staff to attend court dates.

Eviction Processing & Nuisance Abatement

Request inspection of delinquent units by Site Management.

Draft and issue 3 day pay or quit and 3 day perform or quit notices to be served by site management as needed.

Coordinate with site managers the list of tenants to service for pest control each month.

Coordinate habitability inspections of delinquent units between property and Site Management. Ensure that a unit has a habitability report on file within the last 6 months and no open work orders prior to issuance of a pay or quit notice being issued.

Compile all necessary documentation and send to attorney’s office to file new UDs and to request appropriate notices as needed. Follow up with documentation and regularly communicate with legal department as needed to further process UD files.

Manage action items shared drive file to track all nuisance cases and follow up as needed.

Qualifications

Prior experience collecting residential tenant debt and processing unlawful detainers.

Previous experience in property management or other related fields.

Persistence, problem solving, and a detailed orientation skill set are a must.

Ability to multitask and prioritize.

Excellent verbal and written communication skills.

Ability to communicate effectively with all tenants and associates.

Customer service positive attitude.

Prior experience with residential property management software applications like AppFolio.

Compensation

$25.00 - $35.00 per hour (based on experience) full-time employment paid on a bi-weekly basis.

75% Employer-sponsored health insurance is available after a 90-day probationary period.

This is a full time 40 hours per week position based in the La Jolla Shores corporate office Monday through Friday 8:00am – 4:30pm.

Use of company issued laptop computer.

Use of company issued internet enabled cellular phone.

All supplies are provided by management.

1-week paid vacation accrual.

Altman Apartments company will consider all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.