Job description

Property Manager - CAM South Florida Condominium Management, Inc.

JOB DESCRIPTION – Property Manager

Essential Functions

§ Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with local, state, and federal laws to ensure compliance and in accordance with SFCM Management Contract with the Association

§ Responsible for managing staff and oversight of site operations including building maintenance, finances, administration of service contracts and compliance with laws and governing documents

§ Community Association Managers are certified and licensed by the State of Florida for Community Association Management (CAM)

§ Serve the Association and Board of Directors by assisting them in implementing short-term and long-term plans for the community

§ Works closely with the Board of Directors to manage and operate the community, facilitate solutions to problems between communities and internal support staff

Supervisory Responsibilities:

§ Supervises and manages subordinates and is responsible for overall direction, coordination, and evaluation of employees of the Association

§ Carries out supervisory responsibilities in accordance with Association’s policies and applicable laws

§ Responsibilities include interviewing, hiring, training, planning, assigning, and directing work, conducting performance evaluations on a quarterly basis, rewarding and disciplining employees, addressing complaints and resolving problems

Problems and Challenges of Position:

§ Must work conscientiously to insure Association satisfaction with all aspects of property management

§ Manages difficult or emotional customer situations

§ Strong management skills, customer service skills and supervisory skills are required

Decision Making Latitude:

§ Determine majority of work priorities

§ Management of personnel to ensure adequate staffing to meet objectives

Knowledge/Skills/Abilities:

§ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

§ Must possess strong managerial background

§ Strong working knowledge of customer service principles and practices

§ Analytical: Ability to read, analyze, and interpret technical procedures, condominium documents, leases, notices, insurance binders and policies, violations, regulations or documents with a similar degree of complexity. Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures

§ Strong customer service, communication and interpersonal skills required. Demonstrates attention to detail

Educational and/or Experience Requirements:

College degree or a minimum of 2 years’ experience or training in condominium property management or equivalent combination of education and experience

Good command of the English language, both written and verbal

Thorough knowledge of professional business practice when representing SFCM

Certificates, Licenses, Registrations:

Licensed CAM in the state of Florida

Valid Florida Driver’s License

Essential Duties and Responsibilities:

CAM Property Manager is primarily responsible for managing a condominium complex by performing the following duties personally or through management of Association employees:

§ Acquires and maintains current knowledge of state regulatory agency statutes and Association’s community documents, policies and procedures, including but not limited to Declaration of Condominium, Bylaws, Rules and Regulations, and any addenda thereto

§ Analyzes advantages and disadvantages of alternative solutions to problems and makes recommendations to the Board of Directors

Perform regular property inspections

§ Provides leadership and direction to effectively manage relationships with other groups, e.g. Master Association and service providers, to ensure a high level of service and achievement of Association goals and objectives

§ Develops and maintains an effective plan for unit owner/resident relations, implements initiatives, and maintains an operating environment to achieve a satisfactory level of unit owner/resident service as measured by formal and informal feedback and surveys

§ Defines and implements goals relating to internal and external customers

§ Develops and submits complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions

§ Initiates contact with new unit owners/residents or their representatives to coordinate the move-in process, provides an introduction and orientation to management staff and building, reviews available services, and explain the building rules and regulations

§ Manages relationships to ensure a high level of service including timely and complete resolution of unit owners’/residents’ concerns, coordinates special services and requests and conducts formal and informal inspections

§ Ensures property improvement and other construction related projects are completed on time and within budget by effectively overseeing all construction projects

§ Establishes and maintains industry contacts and relationships in the marketplace through involvement in networking opportunities with vendor outreach and peer groups

§ Ability to supervise and oversee projects performed by Maintenance Supervisor

§ Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Demonstrates a routine and effective ability to adjust to changing circumstances

§ Listens attentively to questions and comments. Communicates in a professional and composed demeanor under all circumstances

§ Responds to phone calls and correspondence in a timely, professional manner

§ Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems

§ Maintains a professional relationship with the Board of Directors, Unit Owners, residents and vendors

§ Encourages staff to behave in a professional manner and comply with association’s safety standards. Motivates staff to work as a team

§ Responds to questions accurately when asked and possesses good verbal and written communication and composition skills

§ Ability to run a board meeting when necessary according to Robert’s Rules of Order or in accordance with the Association’s Bylaws

§ Creates a management report, which depicts the actual condition of the building, progress of specific projects and makes clear and concise recommendations and submits to the board in a timely manner

§ Prepares professional presentation of reports, budgets, bids, etc.

§ Supports Association’s philosophy and goals and adheres to Association policies

§ Offers helpful input when asked for suggestions for improved policies and procedures

§ Observes all safety standards and participates in the Association’s efforts to provide safe work environment

§ Understands and follows directions given by the Board of Directors and conscientiously completes them

§ Acts quickly and effectively when the situation demands it

§ Organizes time effectively and successfully balances the competing demands of multiple projects

§ Schedules vacations in advance with consideration of back up during absence

§ Addresses Worker Compensation Incidents on a timely manner

§ Submits updated contract list to the Board of Directors annually

§ Monitors contracts regularly. Sends cancellation notices timely. Handles contract evaluations professionally. Completes community calendar timely and maintains financials

§ Maintains contact with insurance carrier, fire protection, police department, and other agencies having jurisdiction over property to ensure that Association is complying with codes and regulations of each agency

§ Maintains accurate records, files and communications pertinent to the Association office (cabinets and computer files). Organizes insurance files and policies

§ Updates Association Communication – Updates Association bulletin boards, prepares Association newsletter and/or other communication with Unit Owners and residents

§ Completes employee evaluations, conducts staff meetings and shift briefings

§ Updates and distributes action list of pending items and projects.

§ Prepares a bid comparison analysis spreadsheet. Prepares and uses RFP for bid solicitation (Request for Proposal with scope of work detailed)

§ Investigates tenant/occupant disturbances, violations, or complaints, and resolves problems in accordance with regulations established by Board of Directors

§ Processes violations, enters violations in TOPS, and closes them out. Processes work orders in TOPS and closes them out

§ Directs collection of regular and special assessments from unit owners

§ Directs activities of maintenance, janitorial, security, front desk/concierge, grounds keeping staff who perform routine repairs, maintain buildings and grounds, and patrol area to maintain secure environment of complex

§ Possesses knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvements

§ Reviews financial statements

§ Monitors aging reports, refers delinquencies for timely legal action

§ Keeps up-to-date equipment maintenance logs

§ Creates and updates preventive maintenance personual

§ Creates work schedules and daily work planning for staff

§ Attends board meetings, budget meetings, annual meetings, records minutes, and prepares copies for distribution to board members

§ Arranges for and oversees activities of contract service representatives such as exterminators, trash collectors, major repair and utility service repair contractors, and swimming pool management personnel

§ Maintains CAM license

Language Skills:

§ Must be able to communicate orally and in writing in English

§ Excellent verbal communication skills to speak effectively before groups of customers or employees

§ Fluency in English and Spanish

This description is not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed. Management retains the discretion to add or to change the duties of the position at any time.

Benefits:

401(k)

401(k) matching

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule:

8 hour shift

Monday to Friday

On call

Ability to commute/relocate:

Miami, FL 33137: Reliably commute or planning to relocate before starting work (Preferred)

Education:

High school or equivalent (Preferred)

License/Certification:

CAM License (Required)

Flexible work from home options available.