Job Description

NOTE: Must be enrolled in law/graduate school for the Fall term 2025.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.

Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds performs account adjustments and responds to refund inquiries from the public.

The Property Tax Payment Plan unit is currently seeking a highly motivated, highly organized, and detailed oriented individual. The individual will possess knowledge of the Property Tax Payment Plans and NYCePay to help with customer calls.

Responsibilities include::

- Respond to customer inquiries via phone.
- Review property tax applications to determine eligibility.
- Process Property Tax Interest and Deferral applications (PT-AID), Reduced Interest Rate Property Tax Payment Plans, Property Tax Standard Payment Agreements.
- NYCePay Inquiries for registering online payments and all other Payment, Billing and Refunds related applications.
- Confirming all supporting documentation is received, calculate income, and verify ownership status.
- Training in electronic application processing.
- Training in Property Tax System (PTS) and ACRIS to verify property ownership.
- Receive and reply to customer inquiries in the Customer Relations Management System (CRM).
- Research payments in PTS and NYCePay.
- Data entry into ACCESS database Smart-File (electronic applications).
- Conduct outreach to applicants.

Additional Information:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The student will be asked to sign a Tax Secrecy agreement and should understand the rules that prevent nondisclosure of Department of Finance information.

Qualifications

Candidates must be currently enrolled in a graduate degree program in an accredited college, university or law school.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.