Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Hours: Monday - Friday 8:00 - 5:00 PM Location: Springfield or Joplin, Missouri (Work remotely from home after completing in office training)

Why Work Here?

“We are passionate about our jobs knowing that we are making a positive difference everyday”

Parmele Law Firm is seeking full-time Prospect Onboarding Representative to join our team! Below is more information about the requirements, qualifications and job descriptions associated with this job opening.

Are you passionate about helping people?

Can you imagine going to work every day knowing that you're making a positive difference?

Can you resolve client questions and offer solutions to drive company revenue?

We are looking for up-and-coming employees to help us grow. When our prospective clients call us for help, they're often going through an emotionally difficult period. Our Prospect Onboarding Representatives provide our potential clients the ultimate telephone experience. It requires the right combination of telephone skills, empathy, and ability to ask the right questions.

If that's you, you'll play an integral role in creating memorable client experiences. This important position involves complete administrative duties related to client intake and retention.

Key Responsibilities:

Fielding inbound inquires via phone or live chat, specializing in SSDI and VA disability.

Initiating outbound contact with potential clients expressing interest in Social Security or VA disability.

Providing comprehensive insight into our legal services for SSDA and VA disability cases.

Data entry of accurate client information into our database.

Coordinating and scheduling consultations for potential clients.

Qualifications:

Confident phone manner and demeanor.

Ability to set the tone and pace of calls effectively.

Demonstrates consistent care and compassion by treating a call at 4:30 PM on Friday the same as one Monday morning.

Proficiency in Microsoft Office.

Strong attention to detail.

Prior experience in phone-based sales and customer service.

Strong interpersonal skills

About Parmele Disability Advocates:

At Parmele Disability Advocates, we use our knowledge of the law, along with our compassionate hearts, to zealously advocate for our clients and inspire hope in the community. Join us in creating memorable client experiences and become an integral part of our mission.