Customer Service Representative

Proveli

Customer Service Representative

Bloomington, IN
Full Time
Paid
  • Responsibilities

    Job description

    Our fast-growing Sales, Manufacturing, and Distribution center is looking for a result driven Customer Service Advisor to join our team as a key member. We are a multi-brand company with high aspirations and high expectations. If you are looking to make a difference in the workplace and for the people that you serve, look no further.

    Our goal is to provide customers with a Positive experience and to ensure that we understand and satisfy their needs. Customer Service Advisors play a critical role in achieving this goal. They are responsible for providing our valuable customers with accurate information needed in a professional and efficient manner.

    Duties and Responsibilities
    Primary:

    • Engage, and befriend customers so that they have a great experience
    • Minimize loss by consistently providing Positive experience to our customers and providing fair solutions
    • Trouble shoot issues and ensure management knows of reoccurring issues
    • Typical Issues Examples Include:
    • Desired tracking information or tracking number
    • Copy of order, packing slip, or invoice
    • Price discrepancies
    • Missing parts
    • Defective product
    • Freight questions
    • Enter replacement orders as required
    • Expediently return customer request that cannot be handled while on the initial call
    • Respond, Resolve, and Record all service ticket issues in proper customer care system
    • Remain Positive and professional and work together with the team to make a great environment for our customers and each other
    • Be a role model for our values of Positive, Reliable, Ownership, Continuous Improvement, and Winning Pace

    Secondary:

    • Answer overflow phone calls
    • Accurately enter assigned orders
    • Perform various sales related tasks
    • Send follow up or thank you emails to customers
    • Other Duties as assigned

    Qualifications
    Required:

    • High school diploma/GED
    • 2+ years of customer service experience
    • Pleasant, enthusiastic voice
    • Positive Attitude
    • Strong Communications skills and interpersonal skills across all levels
    • Multiple software computers skills
    • Ability to multitask

    Desired:

    • Associates degree or higher
    • 5+ years of customer service experience

    Position Benefits

    • Full Time Position
    • Monday – Friday operation (typically)
    • Competitive Salary
    • Paid Time Off (PTO) along with standard holidays
    • 401(k) retirement savings plan with strong company match
    • Medical, dental, and vision insurance
    • Life insurance
    • Internal and Professional growth opportunities
    • Employee Referral Program