MANDATORY SKILLS/EXPERIENCE

• 8+ years of experience working in a data center or in the field supporting related work • 8+ years of experience in network support, LAN/WAN troubleshooting. • 8+ years of experience in communications routing, transport and delivery (Wireline, Wireless and VoIP) • 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.) • Working knowledge of networking hardware and topologies • Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments • Working Knowledge of computing systems and hardware • Experience with LEC circuits termination and turn-up • Ability to perform physical work related to the job • Ability to follow detailed job documents • Must be willing to travel within the NYC region to meet customer SLA’s • Must be willing to work on-call, after hours and weekends when required

DESIRABLE SKILLS/EXPERIENCE:

• Bachelor's degree from an accredited college in computer science or related area of study • Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language • Experience with Emergency Communications infrastructure, systems, applications and related technologies • Knowledge of E911 call routing, selective routing, trunking and location-based routing • Knowledge of DMS and ACD systems • Knowledge of ANI / ALI services and functionality • Knowledge of 9-1-1 Call Handling Systems • Knowledge of Land-mobile-radio systems, P25 conventional and trunked networks • Knowledge of NG9-1-1 ESINET call routing • Knowledge of SMS, RTT, TCC routing, SMS aggregation