Job Description

The Technical Project Manager / Account Manager role at CapTech is multi-faceted by the very nature of the services we provide to our clients. Success within our diverse range of clients requires the ability to adapt and perform in a wide variety of technology-driven project environments and you will position CapTech for additional opportunities to serve clients by building deep relationships and ensuring exceptional delivery

Specific responsibilities for the Technical Project Manager / Account Manager position may include, but are not limited to:

• Demonstrated track record of successful ability to manage large and complex consulting engagements.
• Creative thinking and seeking innovative solutions to complex technical/business problems.
• Develop and communicate integrated project plans and/or roadmaps to establish, monitor, manage, and report key milestones, risks, and deliverables.
• Identify and mitigate risks to the project delivery and support the triage and resolution of critical issues that arise throughout the project.
• Perform hands-on delivery work, including analysis, design, process engineering, and change management, as needed by the project.
• Lead the State's implementation team for Department of Revenue's comprehensive Tax System Modernization Program, overseeing the replacement of aging legacy tax processing systems with a modern COTS integrated tax system
• Serve as the primary liaison between DOR and the vendor, ensuring contractual obligations are met and managing any scope, schedule, or quality issues through established governance frameworks
• Coordinate stakeholder management and communications across multiple DOR divisions to ensure business requirements are properly captured and implemented
• Monitor and validate vendor deliverables according to the established Program Management Plan, tracking progress against key milestones and release timelines
• Work closely with change management teams to manage the transition from legacy systems to the new tax solution across multiple implementation phases spanning 5-6 years
• Leverage experience with large-scale government technology implementations, particularly in tax administration, revenue management, or similarly complex regulatory environments
• Collaborate with DOR's Executive Steering Committee and Implementation Steering Committee to ensure strategic alignment and resolve critical program decisions
• Accountable for executing significant aspects of the account strategy by owning one or more SOWs and ensuring superior project delivery.
• Proactively identifies and drives new opportunities to serve client’s needs. Leads and/or executes proposal and SOW efforts and seeks opportunities to introduce new or additional CapTech service offerings & capabilities.
• Seeks and develops relationships with key stakeholders by immersing themselves in client culture and community events.
• Advocates for digital accessibility and inclusive design in all projects and client interactions.

Qualifications

Qualifications

Specific qualifications for the Senior Program Manager/Account Lead position include:

• Bachelor’s degree in Business Administration, Information Technology, or equivalent work experience
• Demonstrate comprehensive knowledge of tax administration processes including submissions processing, taxpayer services, collections, audit, revenue accounting, and compliance functions
• Experience with data conversion and migration of taxpayer accounts, historical financial records, and case information from legacy tax systems to modern integrated tax platforms
• Understand the complexities of implementing a tax system that handles multiple tax types with varying reporting requirements, including Individual Income, Sales & Use, Corporate, Withholding, and other specialized taxes
• 3 + years of proven account management or other relevant experience
• 8 + years of experience in project or program management role, preferably with full agile development life cycle experience. Ideal candidate will have consulting industry experience
• Implement creative thinking and seek innovative solutions to complex technical/business problems.
• Ability to establish credibility and trust with clients through excellent interpersonal and communication skills.
• Excellent communication skills, listening, negotiation and presentation skills.
• Proficient at managing and leading diverse teams made up of people with a variety of technical skills and backgrounds, in different locations (i.e., remote and/or on-site), and from different organizations (i.e., CapTechers, client employees, and/or other vendors).
• Demonstrated track record of successful ability to manage large and complex consulting engagements
• Ability to assess client needs, identify omissions and gaps, and design optimal solution.
• Creative thinking and seeking innovative solutions to complex technical/business problems

Additional Information

We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions. You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way. Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we’ve launched extended benefits to help meet our employees’ needs.

• CapFlex – Employee-first mentality that supports a remote and hybrid workforce and empowers daily flexibility while servicing our clients

• Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths

• Modern Health –A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life’s ups and downs

• Carrot Fertility –Inclusive fertility and family-forming coverage for all paths to parenthood – including adoption, surrogacy, fertility treatments, pregnancy, and more – and opportunities for employer-sponsored funds to help pay for care

• Fringe –A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them – ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more

• Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations

• Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects that support our communities.

• 401(k) Matching – Generous matching and no vesting period to help you continue to build financial wellness

CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values. We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. For more information about our Diversity, Inclusion and Belonging efforts, click HERE.

At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.

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