Job Description
This role is a part of the Digital Strategy & Activation team within APEX. APEX is centralized hub within Publicis Media.
APEX Exchange (APEX) is a distinct next-generation trading entity within Publicis Media that identifies and invests in emerging market trends to benefit Publicis clients. APEX develops innovative offerings through direct partnerships and principal investments that allow clients of all sizes to benefit from custom solutions that best fit their business challenges in an increasingly complex media environment.
The Digital Strategy & Activation team within APEX operates between Publicis media agencies and our portfolio of preferred partners, driving standout campaign performance and outcomes that deliver on business goals for clients.
Vice Presidents of Digital Strategy & Activation are responsible for managing teams who support a collection of accounts at a media agency while delivering RFP responses, campaign delivery, billing and reconciliation, and solution adoption. This role will work to ensure the team is being fully supported, that APEX accounts are receiving exceptional customer service, and that the business goals for APEX and our clients are both being achieved.
RESPONSIBILITIES:
- Act as escalation point and support for APEX digital management team & agency leads to address business, service, and operational challenges.
- Develop and manage bi-weekly reporting on business & operational efficiency across the APEX digital team.
- Possess or develop the technical knowledge and acumen required to coach team members on problem solving and troubleshooting within reporting dashboards, billing systems, and Salesforce.
- Cultivate relationships with key account leads and conduct quarterly check-ins to discuss service expectations and growth opportunities.
- Communicate regularly with Solutions team to understand capabilities and positioning for emerging products while driving agency & client adoption.
- Act as Digital Investment Lead, managing relationships with partners to better understand capabilities, pacing towards commitments, and act as escalation point to ensure the team and clients are being fully supported.
- Provide hands-on support to the digital management team in addressing vendor, billing, and personnel related issues.
- Regularly meet with cross-departmental leads to discuss account-based objectives and work with Media Sales team to create account action plans.
- Manage executive projects with Investment, Sales, Finance, Human Resources, Solutions, and Legal Teams.
DAY TO DAY EXPECTATIONS:
- Manage communication of objectives, priorities, and process for teams who report to you.
- Serve as key point of contact for assigned agencies and accounts.
- Understand the tasks, and how to do them, for each level of your org to better offer support and assess possible areas for improvement.
- Deliver strategic recommendations that can improve client service and campaign performance, more efficient processes.
- Own and manage relationships with partners and lean in to support/address day-to-day speed bumps or hurdles for your team.
- Responsible for data hygiene across key systems including Prisma, Salesforce, and workload management documents
- Create an environment where team members are encouraged to speak up and participate in all meetings – internal and external
- Encourage strategic thinking/solutions to team; provide examples of how this was executed in team meetings