Job Description

CUSTOMER SERVICE REPRESENTATIVE - CALL CENTER  

POSITION  

The Customer Service Representative is responsible for ensuring superior service delivery to customers by phone in a high-volume call center setting. Reps respond to incoming calls to start or change service; purchase phones or plans; assist with features, service or billing issues; and identify or maximize sales opportunities.  

LOCATION  

Covington, Georgia near I-20 and Alcovy Road.  Remote - work at home potential* after training and successful audits.  

COMPANY  

Pure Talk is part of our family of admired companies that offer reliable, affordable wireless service to a broad customer spectrum utilizing the nation’s largest GSM networks. Locally owned and operated, we offer a competitive compensation and benefits package, great work-life balance and a very unique workspace just a few blocks from the Covington town square. Our growth is providing excellent career opportunities for talented people with a passion for driving sales and delivering a great customer experience.

BENEFITS  

• Medical, dental and vision plans

• Competitive Pay with potential sales bonus

• Potential to work at home after successful training & audits

• Life and disability insurance

• 401(k) savings plan with company match

• Paid holidays

• Unique workspace with perks

• Business casual attire

• Growth and stability

• Paid time off

• Advancement opportunity

• Financially sound, family owned company

• Paid training

• Consistent full-time (35-40) hours per week

TRAITS, SKILLS & EXPERIENCE REQUIRED  

• Excellent interpersonal and communication skills  

• Professional, clear and pleasant voice  

• Passion for delivering great customer service  

• Ability to identify and maximize sales opportunities  

• Solid problem solving, trouble shooting skills  

• Excellent PC/Technology skills  

• Accurately type 35 WPM or greater, capturing call detail  

• Ability to multi-task with detail and accuracy  

• Weekday/weekend/holiday availability from 8 AM to 11 PM  

• Team player with high school diploma or equivalent  

• Acceptable commute to Covington, GA  

• Ability to meet key metrics and targets  

• Bilingual (English/Spanish) a plus  

• Call center experience desirable  

• Wireless communications experience a plus  

• Tech support or porting experience desirable  

• Acceptable background and E-Verify work eligibility

*WORK AT HOME REQUIREMENTS 

Safe, quiet, private and secure workspace

(free from noise, pets, children, distraction, interruption, other people)

Reliable, personal, private high-speed internet service account with ethernet connection

(no hotspot, wi-fi, shared, public, satellite or DSL)

Successful completion of in-office training and satisfactory audits

Maintain attendance, productivity, performance and call quality standards

PLEASE APPLY ONLINE NOW AND THANK YOU FOR YOUR INTEREST IN PURE TALK!  

Job information in this posting is not all-inclusive. Other duties and responsibilities may be assigned and are subject to change based on business needs and management directives. Benefits are subject to eligibility rules. No phone calls, site visits, agencies, or solicitations please. Relocation or sponsorship consideration is not available. While we would like to respond to every inquiry, the volume of submissions may prevent us from contacting those that are not close matches for consideration. Pure Talk is an equal opportunity employer.  

Job Type: Full-time  

Salary: $12.00 to $13.50 per hour depending on tech support and bilingual skills