Job Description
BRANCH/OPERATIONS MANAGER
COMPANY
QDI Surfaces is seeking a Branch/Operations Manager to join our family-owned professional distribution company celebrating its 25th anniversary, for our new Tucson location. We are a high-growth company and a leader in the flooring industry with locations in Texas, Arizona, California and Arkansas. Our product line consists of Porcelain, Natural Stone, Paver, Pool Coping, SPC Vinyl, Pool Tile, Glass Tile, Setting Materials and Decorative products. In fact, we are the largest US supplier of Porcelain and Natural Stone Pavers and Pool Coping. We service a nationwide customer base that includes leading Homebuilders, Flooring Dealers, Contractors, Pool Builders, Landscape Contractors, Commercial, Architects and Designers. Our high growth has created openings for a talented new sales rep to help join our Phoenix Showroom.
FULL JOB DESCRIPTION
The Branch/Operations Manager will oversee all of the day-to-day operations of the Tucson branch and will report directly to the Regional Sales Manager and General Manager in the Phoenix branch. We are looking for a dependable hard-working leader who can wear multiple hats and help us establish a solid foundation to work from in the Tucson market.
ESSENTIAL RESPONSIBILITIES: *Oversee daily sales and operations for branch
*Maintain daily activity on company CRM system
*Assist in prospecting and closing sales
*Continually seek out new markets and opportunities for sales team
*Secure orders from existing and potential customers
*Handle customer service issues
*Assist in the warehouse and load orders when necessary
*Keep accurate inventory counts and update reports for needed materials *Assist in hiring and training new branch personnel
*Provides a territory sales forecast when needed
*Answer all customers’ questions about products, prices, availability, product uses, and available credit options.
*Maintain daily activity reports through company provided tools.
*Completion of customer files, which includes: Tax Exemption Certificate, Credit Application, Credit card Authorizing, and Client Information Sheet.
*Contact regular and prospective customers to show products, explain product features, and solicit orders.
*Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, attending shows and conferences.
*Monitor market conditions, product innovations, and competitors’ products, prices, and sales and report in daily activities.
*Prepare sales budgets and reports.
*Provide customers with product samples and catalogs.
*Recommend products to customers, based on customers’ needs and interests.
*Advise clients or customers on product line, pricing, and product specs.
*Advise retail sellers in use of sales promotion techniques.
*Analyze sales activities or trends.
*Conduct sales presentations.
*Evaluate advertising promotions.
*Identify best product for customer’s needs.
*Investigate and resolve customer complaints.
QUALIFICATIONS:
EDUCATION AND KNOWLEDGE:
· 4 year College Degree Preferred
· Requires high school diploma or equivalent combination of education, training and / or experience
REQUIREMENTS:
· 5 years prior selling experience.
· 3+ years experience in the flooring industry working with porcelain and or natural stone.
· Floor covering dealer/retail, contractor or builder experience a plus.
· Great supervisory and motivational skills
· Well organized and self-disciplined - Attention to detail a must
· Outstanding customer service skills
· Problem-solving skills with the habit of being proactive
· Good computer skills including MS Outlook, Word and Excel
· Willingness to travel within the state and limited travel outside the state
COMPETENCIES:
· Self-motivated with the ability to work under little or no supervision.
· Must possess proven interpersonal skills
· Strong verbal and written communication skills.
· Must be able to exercise independent judgment and demonstrate solid time management and organizational skills.
If you meet these requirements, please respond to this ad and post your resume. We will be contacting qualified candidates for a potential interview.
BENEFITS:
Company Description
Company QDI Surfaces is seeking Customer Service Representatives to join our family-owned professional distribution company celebrating its 25th anniversary in 2021. We are a high-growth company and a leader in the flooring industry with locations in Texas, Arizona, California and Arkansas. Our product line consists of Porcelain, Natural Stone, Paver, Pool Coping, SPC Vinyl, Pool Tile, Glass Tile, Setting Materials and Decorative products. In fact, we are the largest US supplier of Porcelain and Natural Stone Pavers and Pool Coping. We service a nationwide customer base that includes leading Homebuilders, Flooring Dealers, Contractors, Pool Builders, Landscape Contractors, Commercial, Architects and Designers. Our high growth has created openings for talented Customer Service Reps for our Phoenix Showroom.