Job Description

CUSTOMER SERVICE AGENT WITH A MEDICAL CERTIFICATION – RHRP

JOB SUMMARY: Responsible for answering, processing, and documenting all calls and electronic correspondence from military service members and military representatives. Duties include screening military medical forms for accuracy and thoroughness, identifying required medical, dental, and behavioral health procedures, then scheduling individual in-clinic, group, or telephonic appointments. Serves as the face of the organization through interactions with service members, delivering exceptional customer service at all touch points.

JOB DETAILS:

· Working Onsite (78229)

MULTIPLE SHIFTS AVAILABLE - ASK THE RECRUITER FOR DETAILS*

SHIFT A: MON – FRI: 7:00AM – 3:30PM

SHIFT B: MON – FRI: 12:00PM – 8:30PM

SHIFT C: MON – FRI: 1:30PM – 10:00PM

SHIFT D: TUE – SAT: 7:00AM – 3:30PM

· Training: 3-4 months

· POSITION STARTS: NOVEMBER 15TH, 2021

· This position has LOT of potential for Growth! (We want to see you bloom overtime)

· Potential to work remote after you graduate from Training

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide customer service to all Service Members regarding medical services
• Responsible for scheduling Service Member medical and/or dental services in-clinic or offsite
• Investigate and resolve customer inquiries
• Collect, analyze and summarize client data in support of continuous improvement
• Investigate issues with management to assist in trend identification
• Interface with operational departments to ensure customer requirements are met
• Perform other duties and responsibilities as assigned

COMPETENCIES:

• Ability to communicate complex or technical information
• Excellent customer service skills
• Strong knowledge of MS Office and ability to learn new software quickly
• Ability to work in a fast-paced environment and adapt to change
• Strong organization and planning skills
• Self-motivated and able to work independently
• Knowledge of nursing and medical practices and procedures

EDUCATION AND/OR EXPERIENCE: (INCLUDES CERTIFICATE & LICENSES)

• High School Diploma, or equivalent GED required, graduate from an accredited school of nursing preferred
• 0 to 1 year of relevant experience
• Licensed Vocational Nurse (LVN), or equivalent to military specialist (Medic, Corpsman, Pararescue, Health Services Technician, etc.) with direct verifiable patient care
• Must be able to successfully pass contractually required Federal background check
• Contract requires U.S. Citizenship and ability to obtain a DoD Common Access Card (CAC)

Company Description

When you join QTC, you start a career! We provide our employees with opportunities that can help achieve personal and professional goals. If you are looking for an opportunity to learn and grow while being presented with rewarding challenges, QTC is the place for you. Review our current job listings and apply online. You will be on your way to enjoying a professional, friendly work environment that emphasizes teamwork, open communication, loyalty and commitment. Your NEW Career starts right here!