Job Description

Quakertown Veterinary Clinic is seeking Veterinary Client Liaisons to join our team!  Our Client Liaisons play an essential role in our success by acting as a point of contact for our clients. Our Client Liaisons update owners on the status of hospitalized patients, communicate questions and concerns to doctors and nursing staff, and monitor the patient discharge schedule. Our ideal candidate must have a love for animals, experience in customer service or sales, strong communication skills and is highly organized.

We are seeking to fill shifts from 7AM-3PM daily. In order to best serve our clients and their pets, a weekly weekend shift commitment and select holidays are required.

RESPONSIBILITIES:

• Maintain a daily census of hospitalized patients
• Provide exceptional customer service to clients
• Effectively communicate updates to owners regarding the status of their hospitalized pet
• Effectively communicate client concerns, questions and wishes to the nursing staff and appropriate veterinarian
• Navigate and enter pet information into the practice computer system
• Monitor discharge schedule and add appointments as needed
• Assist with general care tasks such as walking dogs, washing water bowls and litter boxes, washing and folding laundry and stocking supplies
• Assist technicians and veterinarians by properly restraining animals for treatment

QUALIFICATIONS:

• Previous customer service experience required
• Previous animal handling experience preferred
• Ability to prioritize tasks and multitask
• Strong organizational skills
• Excellent written and verbal communication skills
• Positive and professional demeanor
• Candidates must be at least 18 years of age

Company Description

Quakertown Veterinary Clinic is a full-service veterinary practice that strives to offer excellent care to our patients. We understand the uniqueness of each pet, and we are committed to working with each pet owner to help ensure his or her pet’s overall wellness. We provide both routine and 24-hour emergency care services to the tri-county area surrounding Quakertown, Pennsylvania. Our highly trained staff and state-of-the-art equipment are important to the care we provide. We are proud to be an accredited member of the American Animal Hospital Association, meeting its high standards for excellence in veterinary care. Whether you are looking to jumpstart or advance your career in the veterinary field, Quakertown Veterinary Clinic might be the right opportunity for you! We are interested in employing hardworking individuals who want to make a difference in the lives of animals and their veterinary care. We offer competitive benefits, advancement opportunities and a supportive team environment.