Job Description

Quakertown Veterinary Clinic is seeking Customer Service Representatives to join our Small Animal Reception team! Our mission is to provide compassionate, high-quality veterinary care for our patients and an exceptional level of service for the owners who love them. We are open 24/7 and provide both emergency care and routine treatment for all types of pets, including cats, dogs, horses, farm animals, and exotic pets. Our CSRs play an essential role in our success by acting as ambassadors of the hospital and serving as the first point of contact for our clients. Our ideal candidate must have a love for animals, strong communication skills and previous experience in customer service, sales or reception. Full-time and part-time opportunities available. To best serve our clients and their pets, a weekly weekend shift commitment, rotating on-call shifts and select holidays are required for this position. * Full-time shift expectations are 3:00PM-11:00PM. * Part-time shifts expectations are between the hours of 3:00PM-11:00, and may include (but are not limited to) 3:00PM-9:00PM, 4:00PM-10:00PM, or 5:00PM-11:00PM. Responsibilities: * Answer telephones and place calls quickly, efficiently and in a professional and friendly manner * Respond to inquiries and provide information about products and services * Greet clients, enter or update client and pet information into the practice computer system * Schedule appointments and check clients in/out for appointments and services * Monitor reception area and maintain awareness of patient conditions * Prepare client invoices and obtain payment after services are performed * Perform over the counter sales of specialty merchandise and prescription diets * General clerical duties, such as filing documents, checking and sending mail and email, and maintaining client records Qualifications: * Previous experience in customer service, sales, or other related fields required * Ability to build rapport with clients * Ability to prioritize tasks and multitask * Positive and professional demeanor * Excellent written and verbal communication skills Company Description Quakertown Veterinary Clinic is a full-service veterinary practice that strives to offer excellent care to our patients. We understand the uniqueness of each pet, and we are committed to working with each pet owner to help ensure his or her pet's overall wellness. We provide both routine and 24-hour emergency care services to the tri-county area surrounding Quakertown, Pennsylvania. Our highly trained staff and state-of-the-art equipment are important to the care we provide. We are proud to be an accredited member of the American Animal Hospital Association, meeting its high standards for excellence in veterinary care. Whether you are looking to jumpstart or advance your career in the veterinary field, Quakertown Veterinary Clinic might be the right opportunity for you! We are interested in employing hardworking individuals who want to make a difference in the lives of animals and their veterinary care.

Company Description

Quakertown Veterinary Clinic is a full-service veterinary practice that strives to offer excellent care to our patients. We understand the uniqueness of each pet, and we are committed to working with each pet owner to help ensure his or her pet’s overall wellness. We provide both routine and 24-hour emergency care services to the tri-county area surrounding Quakertown, Pennsylvania. Our highly trained staff and state-of-the-art equipment are important to the care we provide. We are proud to be an accredited member of the American Animal Hospital Association, meeting its high standards for excellence in veterinary care.\r\n\r\nWhether you are looking to jumpstart or advance your career in the veterinary field, Quakertown Veterinary Clinic might be the right opportunity for you! We are interested in employing hardworking individuals who want to make a difference in the lives of animals and their veterinary care.