Job Description

This early career role is a fantastic opportunity to develop your technical expertise and customer engagement skills in the growing SSD industry. As KIOXIA’s Qualification Engineer, this role offers hands-on experience and collaboration with industry experts to test and evaluate SSD products in real-world customer environments. You’ll work directly with our team and clients, including the chance to collaborate with engineering teams in Japan to resolve technical challenges and develop cutting-edge solutions. Join us at KIOXIA and start building a future in storage technology!

Responsibilities:

• Collaborate with Senior Qualification Engineers to support the qualification of KIOXIA SSD memory products.
• Set up, maintain, and conduct hands-on testing of NVMe servers and storage platforms, gaining valuable technical experience.
• Perform initial failure analysis on SSDs that encounter issues, learning essential troubleshooting techniques.
• Track and communicate the status of SSDs sent to Japan for further analysis, supporting cross-functional collaboration.
• Generate reports and provide updates to both OEM and internal support teams, building valuable customer service and technical communication skills.
• Work closely with OEM customers, gaining insights into customer support and engagement.
• Assist with developing test plans, identifying required equipment, and setting schedules to meet customer needs.
• Diagnose, document, and work to resolve customer technical issues, gaining critical problem-solving experience.
• Take on additional related tasks as required, broadening your technical knowledge.

Qualifications

• B.S. or M.S. in Engineering (Mechanical, Production, Electrical, Electronics, or Computer Science), this is an early career role with 0-2 years of experience (including internships).
• Technical internships preferred, especially those involving hands-on testing, hardware qualification, system debugging, or technical support in the semiconductor/tech industry.
• Foundational understanding of NVMe interfaces, with knowledge of SAS/SATA interfaces, storage architectures, operating systems, and RAID file systems preferred.
• Experience in the SSD or computer industry, with familiarity in using SAS and/or SATA protocol analyzers preferred.
• Strong communication and customer engagement skills.

Additional Information

Req# 2183; #LI-CB1

The expected salary for this position is $84,522.00 - 140,871.00.

At KIOXIA, we value the following:

• Investment in you
  • Offering opportunities for career growth and personal development training
• Open-minded management
  • Empowering employees by listening and responding to ideas, issues, and approaches
• Flexible work-life balance
  • Offering a generous PTO allotment, holiday shutdown, and flexible work options
• Diversity of cultures, perspectives, backgrounds and experiences of all our team members
  • Through our diversity, equity and inclusion initiatives, our focus is to strengthen our company culture to create more inclusion and belonging for all
• Benefits for our team members
  • Excellent medical and non-medical benefits, 401(k) matching, pet insurance

KIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.