Customer Care Quality and Processing Analyst
Unite Health Share Ministries (UHSM) is a nonprofit, faith-based health sharing ministry that facilitates member-to-member health sharing among fellow Christians, serving as a connector to administer medical cost sharing. The UHSM mission is to help Christian families fulfill their God-given purpose to care for one another and to positively impact our communities. Headquartered in Norfolk, VA, UHSM takes a modern approach to health sharing that prioritizes holistic health and wellbeing. UHSM offers simple, fair, and friendly health share programs to its members.
About this role
We are searching for a qualified applicant for our Customer Care Quality and Processing Analyst Role. This role is crucial in evaluating the performance of our customer care professionals. This includes conducting quality assurance checks on phone calls, emails, chats, and all member interactions across various departments to ensure adherence to quality and compliance standards. This role will also be managing and processing new business and program change applications such as new applications, processing cancellations, contacting clients for payment declines, and ensuring application accuracy and completion.
Key Responsibilities
Please Note: As our company continues to grow and evolve, the responsibilities of this position may change and expand. We are looking for candidates who are adaptable and open to taking on new challenges and opportunities as they arise.
Required Qualifications
Preferred Qualifications
What we offer
UHSM is an Equal Opportunity Employer. Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.