Job Description

The Quality Assurance Manager (QAM) is part of a dynamic team responsible to ensure that services are delivered in accordance with program design, 245D, and Dungarvin’s mission of respecting and responding to the choices of individuals with disabilities. This position is responsible for developing, and delivering training and mentoring to Dungarvin employees to ensure maximum adherence to regulations, policies, and procedures. The QAM is also responsible to ensure that operational quality processes are maintained through audit/inspection processes, identifying service issues and barriers, conducting maltreatment investigations, and making recommendations for service improvement to operational leadership.

Qualifications

• A Bachelor’s Degree in a Human Services field and two years’ experience in a related field, as determined by the senior director or qualifies as a Designated Manager under Rule 245D.
• Prior experience in project management is preferred.
• The qualified person will possess excellent decision-making, time management, research, and interpersonal skills.
• Must have proven communication, and project management skills; must be independent, responsible, mature, and flexible.
• Basic computer skills required.

Additional Information

Dungarvin believes that diversity and inclusion make our organization stronger. Together, we're working to create a culture that supports our employees and the people we serve. We are an affirmative action and equal opportunity employer.

All your information will be kept confidential according to EEO guidelines.

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