Benefits:

401(k) matching

POSITION SCOPE: Drives revenue through high customer retention, focusing on Unit Franchisee training and ensuring high cleaning standards and customer satisfaction by conducting regular customer quality checking.

ESSENTIAL DUTIES:

Train unit franchisees how to operate their Maid Right franchise

Conduct new customer walk through’s with the unit franchisee

Conduct regular quality assurance visits with unit franchisee

Assists in all areas of accurate and timely data entries of customer and Franchisee transactions

Assist Quality Assurance Manager with training needs

Provides receptionist relief and support for breaks, absences and as needed

Performs other related tasks and activities as assigned

PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:

Minimum 3 years of recruiting, hiring, training and supervisory experience

Customer service desired

Sales training

Training

Coaching

Cleaning experience (preferred)

JOB QUALIFICATION

Valid driver’s license with clean driving record

Physically and mentally capable of performing Quality Assurance Manager duties

Bi-lingual

Must be bondable

Cooperate with you, Unit Franchisee and office staff

Perform duties according to the Maid Right system

Act in best interest of you, Unit Franchisees, customers and team members

Detail orientated

Service oriented

Verbal and written communication skills

Proficient in Microsoft Office

Ability to Multi-Task

Self-Directed

PHYSICAL AND MENTAL REQUIREMENTS:

Ability to function in high-pressure situations

Manual dexterity to operate a computer (desk-top and lap-top) and other electronic equipment

Ability to take legible hand-written notes where necessary

Correctable vision and hearing

Excellent interpersonal skills

Clear, easy to understand oral communication ability

Ability to sit for prolonged periods

ENVIRONMENTAL EXPOSURE:

Air conditioned/heated home environment

Exposure to artificial interior lighting

Low to medium level noise

Exposure to hazards as typically found in home environments

This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. The Company reserves the right to revise or change duties as the need arises.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Maid Right Corporate.